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Welcome to our blog, a
practice management hub.

Why You Need a Practice Operations Manual in Healthcare

When every aspect of your practice has been thought through and put into writing, you take out almost all of the guesswork for your team. A well-drafted set of policies and procedures empowers your team to make informed, consistent, strategic decisions.

We’re sharing why a practice operations manual is so important, and 11 key components to include.

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Top 10 Power Diary Blog Articles of 2021

Our Top 10 articles of 2021 offer practical solutions to administrative tasks that take both mental energy and hours of staff time every week. Check out the list for actionable steps you can take to streamline processes, reduce financial and time costs, and improve your client experience!

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How to Eliminate No-Shows in Your Health Practice in 2022 (+ Webinar!)

Eliminate no-shows in your health practice with four proven approaches you can build into your Power Diary workflow. PLUS, a webinar with step-by-step instructions!

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Developing a Strategic Plan for Your Practice

The end of the year is an ideal time to begin an in-depth review of your business. Guest contributor and business coach Rachel McMahon shares her three-step guide to strategic planning.
We have included a free downloadable workbook, Business Planning Workbook, to support you as you follow this planning framework.

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6 Proven Physician Retention Strategies

Studies indicate that the cost of replacing one primary care physician is over $620,000. Physician retention strategies have an important role to play in every step of the process, from recruitment to ongoing communication at different points in the year to working out what is actually important to your physicians.

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9 Tips for Dealing with Difficult Patients

We’ve all experienced a patient where, no matter what you do, you can’t seem to please them. Our 9 tips will equip you and your team to deal with difficult patients and make it easier to engage in productive treatment.

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How to Select the Best Colours for Healthcare Marketing

Selecting the best colours for marketing is an important step in setting up your health practice, whether you're just starting out or have been in business for decades. We’re sharing our top tips, along with three practices to inspire you!

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Self-Care for Healthcare Practitioners: 9 Practical, Science-Based Strategies that Actually Work

If you’re spending too much time at your practice or struggling to find a balance between work and play, it may be that you need a mindset shift or a new approach to your work. These essential self-care tips for healthcare practitioners will help you move from surviving to thriving.

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Release Notes: November 2021

Our November updates include our Medicare (AU) Integration Tests, improved payment history, fixed invoicing errors, reports and more.

Find out everything that is improved and fixed here...

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How to Follow Up on Missed Payments & Keep Your Clients (+3 Ready-to-Use Email Templates)

Reminding someone to pay is truly an art. We’re sharing 5 effective ways to collect payment, without losing the personal touch. Plus, prevent late payments in the first place with our email reminder templates!

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Release Notes: October 2021

Our work in October included continued testing for the Medicare Essential Updates, releasing Tyro HealthPoint for all Australian customers, improved reporting, better email handling, and more.

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Release Notes: December 2021

Power Diary's development team works tirelessly to improve our system and continue testing for the Medicare (AU) Essential Updates.

Find out everything that is improved and fixed here...

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Customer Service Tips for Healthcare Practices (+ Downloadable Reminders!)

To help keep customer service top of mind for your healthcare practice, we’ve compiled the best tips to help you deliver a world-class experience! PLUS, we’ve included downloadable posters with customer service reminders and examples of positive language.

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How to Write the Perfect Voicemail Script for Private Practice

A top-notch voicemail script is part of professional practice and can make a big difference to clients.

Our tips will have you writing and recording a professional voicemail for your private practice in no time!

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Increasing Efficiencies in Your Private Practice

With very long waitlists for many private practices and difficulty recruiting more practitioners, it is essential to focus on measuring and improving efficiencies. Guest contributor and business coach Rachel McMahon shares her insights.

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8 Word-of-Mouth Marketing Strategies Healthcare Practices Can't Ignore

Word-of-mouth marketing in healthcare is no longer only about in-person recommendations. Put effort into your practice now, and if you’re consistent, you’ll likely reap the benefits.

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