Welcome to our blog, a practice management hub.

Productivity & Mindset

Reporting & Analytics

Why You Need a Practice Operations Manual in Healthcare

When every aspect of your practice has been thought through and put into writing, you take out almost all of the guesswork for your team. A well-drafted set of policies and procedures empowers your team to make informed, consistent, strategic decisions.

We’re sharing why a practice operations manual is so important, and 11 key components to include.

Developing a Strategic Plan for Your Practice

The end of the year is an ideal time to begin an in-depth review of your business. Guest contributor and business coach Rachel McMahon shares her three-step guide to strategic planning.
We have included a free downloadable workbook, Business Planning Workbook, to support you as you follow this planning framework.

6 Proven Physician Retention Strategies

Studies indicate that the cost of replacing one primary care physician is over $620,000. Physician retention strategies have an important role to play in every step of the process, from recruitment to ongoing communication at different points in the year to working out what is actually important to your physicians.

9 Tips for Dealing with Difficult Patients

We’ve all experienced a patient where, no matter what you do, you can’t seem to please them. Our 9 tips will equip you and your team to deal with difficult patients and make it easier to engage in productive treatment.

Therapy Branding for Your Private Practice

Having stand-out therapy branding can make all the difference to your practice. We’ve compiled a guide with the best tips and tricks for creating a successful brand identity.

Productivity & Mindset

How to Get the Best from Your Healthcare Staff

Paying higher salaries won't always result in higher productivity, especially if you don't take a holistic approach to looking after your staff. Here are six things you can work on to get the best from your healthcare staff.

Release Notes: November 2021

Our November updates include our Medicare (AU) Integration Tests, improved payment history, fixed invoicing errors, reports and more.

Find out everything that is improved and fixed here...

How to Follow Up on Missed Payments & Keep Your Clients (+3 Ready-to-Use Email Templates)

Reminding someone to pay is truly an art. We’re sharing 5 effective ways to collect payment, without losing the personal touch. Plus, prevent late payments in the first place with our email reminder templates!

Release Notes: October 2021

Our work in October included continued testing for the Medicare Essential Updates, releasing Tyro HealthPoint for all Australian customers, improved reporting, better email handling, and more.

5 Online Forms to Streamline Your Practice (+ Webinar Replay!)

We look at the five most-used (and useful) online forms in Power Diary and show how forms can be built into your workflow and set to send automatically- streamlining your operations and reducing admin time.

Release Notes: September 2021

Our latest updates include the Medicare Essential Updates, report improvements, increased consistencies in PDFs, improvements to the Xero integration and more.

Find out what's new, improved and fixed here...

How to Write the Perfect Voicemail Script for Private Practice

A top-notch voicemail script is part of professional practice and can make a big difference to clients.

Our tips will have you writing and recording a professional voicemail for your private practice in no time!

Productivity & Mindset

Increasing Efficiencies in Your Private Practice

With very long waitlists for many private practices and difficulty recruiting more practitioners, it is essential to focus on measuring and improving efficiencies. Guest contributor and business coach Rachel McMahon shares her insights.

8 Word-of-Mouth Marketing Strategies Healthcare Practices Can't Ignore

Word-of-mouth marketing in healthcare is no longer only about in-person recommendations. Put effort into your practice now, and if you’re consistent, you’ll likely reap the benefits.

The Ultimate Medical Practice Holiday Checklist (Updated for 2021)

The holiday season is almost upon us, but before you start making your plans, there are a few things you should coordinate to prepare your health clinic holiday schedule and ensure you end the year on a high.

Get started now so those last few weeks aren’t any more overwhelming than they need to be! Here are seven tips to keep in mind to ensure that the end of the year doesn’t sneak up on you.