What’s the difference between
PPS and Power Diary?
Both PPS and Power Diary are great options, but if you are looking for a portable software with a free online booking feature, two-way communication with clients, and no functional limitations when on-the-road, then Power Diary would be the best choice. Particularly if you would benefit from continual, free support.
Wondering how? Read on, or start your free trial today to see for yourself…
Why should you choose Power Diary?
Web-Based Without Functionality Restrictions
Power Diary is a web-based system, so customers can access their account from anywhere in the world from a computer, tablet or smartphone – all you need is an internet connection. Every account has the same features and functionalities.
PPS differs in the way that it offers 2 main account types to choose from; PPS Hosted and PPS Express. PPS Hosted requires software to be installed onto a PC or laptop, and cannot be used outside of the clinic, whereas PPS Express is the portable, web-based version, specifically designed for easy use on mobile devices.
The differences in features and functionalities between the two are vast, including restricted email and SMS templates, reduced diary options, appointment types and corresponding charges, no online bookings, simplified billing, and more. See below for further details.
PPS does suggest the option to ‘Mix & Match’, but costs are not detailed.
Seamless Two-Way Communication with Clients and Healthcare Providers
Both systems offer SMS and email appointment reminders, as well as messaging with colleagues, but only Power Diary facilitates seamless two-way communication with clients and other healthcare providers too, all from within the app.
So with Power Diary, whether you need to remind a client to bring paperwork to their appointment, or send a client report or information to another healthcare provider, it has never been so simple.
Practitioners using PPS are able to send custom emails and SMS messages, but as mentioned, with PPS Express there are restrictions, with only 2 pre-set reminders and appointment confirmation messages to choose from. With both PPS or PPS Express, messages with clients are one-way only, making communication very limited.
Online Bookings with No Added Fees
Allowing clients to book their own appointments not only reduces the amount of time spent on administration, but also allows clients to book at their convenience. Both systems allow for online bookings, but with some key differences…
Only PPS charges a monthly fee of £20 to use the feature, equating to 50% of the monthly subscription fee of an individual PPS Online account (and 100% of additional users!). It’s important to note that the online booking feature is not offered to PPS Express users.
New online bookings with PPS update within the calendar, but with a time-consuming limitation. Bookings are initially not linked to a client, requiring practitioners to manually match appointments with client records based on details within the booking. Not doing this would mean client-related merge fields would not be applied in booking confirmations and appointment reminders.
With Power Diary, new bookings automatically update the calendar and are linked to the client file.
Free Support Whenever You Need It
At Power Diary, we want you to feel confident and have trust in not only the system, but the support you receive throughout your time with us. That’s why, as well as our expert customer support team being on hand, we also have our Knowledge Base which is filled with up-to-date help articles to guide you through every aspect of the system. Our support is always available and always free.
Whilst PPS provides various help articles on the Client Support page, the majority of the content appears to have been uploaded several years ago, suggesting that either their software is updated very infrequently, or their help articles and videos are outdated.
They do however offer webinars (each focusing on a different feature; £20 each), personalised tuition (£60 per session), and on-site training (quote on request). These costs can quickly add up for those less confident with technology, and when training new staff members.
100% Money-Back Guarantee
At Power Diary, our goal is ‘Happy Customers Forever’, which is why every account opened is covered by our industry-first, 100% money-back guarantee, whereby if you decide within the first 12 months that Power Diary is not the right system for you, just let us know and we’ll refund all of your subscription paid to date, including SMS charges! You have the right to cancel your account at any time; no strings attached.
No risk with our Money-Back Guarantee
Yes, you read that right! Simply start your account now and if at anytime over the next 12 months you think Power Diary isn’t right for you just cancel your account and we’ll refund 100% of any subscription fees you’ve paid.
Still not sure whether to choose
Power Diary or PPS?
Here’s a chart where you can make a fair assessment…
|Power Diary vs. PPS||Power Diary||PPS|
|Price for 1 calendar (per week)||£9 (£40/month) – PPS Online |
£3.50 (£15/month) – PPS Express
Note: PPS Hosted is only accessible within the clinic. PPS Express is portable, but with reduced functionality
|Price for 3 calendars (per week)||£18.50 (£80/month) – PPS Online |
£10 (£42/month) – PPS Express
|Price for 7 calendars (per week)||£37 (£160/month) – PPS Online |
£21 (£90.79/month) – PPS Express
|Price for 15 calendars (per week)||£74 (£320/month) – PPS Online |
£41.50 (179/month) – PPS Express
|Price for 30 calendars (per week)||£143 (£620/month) – PPS Online|
£75.50 (£327/month) – PPS Express
|Calendar management||Option to sync with Google Calendar.||Unable to sync with mobile calendars.|
|SMS & email reminders||Send up to 3 SMS and email reminders per appointment, with flexible sending times. Responses auto-update appointment statuses.||Yes, but only 2 reminders per appointment. Responses do not update the booking status within the calendar.|
|2-Way SMS chat||2-Way SMS chat possible between clients, colleagues and other healthcare professionals from the SMS panel within the app.||PPS only allows internal messages between practitioners.|
|Telehealth||Fully integrated and free of charge for existing customers, as well as new customers joining soon. Simple to use, and no need to login or download any software. Compliant with all health standards (including HIPAA).||Yes, video consultations are available with Whereby in PPS.|
|Online Forms||Create from scratch or choose from our library of fully customisable templates. Send a unique link via SMS or email for completion on their computer, phone or tablet. Responses, including digital signatures, are automatically saved and added to the client’s record. No downloading, printing or data entry required!||Downloadable and customisable forms available, but only with the option of exporting into Microsoft Word after creation rather than completing online.|
|Client management system|
|Treatment notes||Over 100 specialised, fully customisable templates. Set up as many templates as needed for different types of requirements. Easily duplicate previous notes, and view full edit history of templates.||Yes, but very limited pre-prepared templates provided compared with Power Diary. Can create new templates, but unable to duplicate a previous note, or view the edit history of a template.|
|Online bookings||A booking link can be added to a website or facebook. Online bookings automatically update your diary. Branding can be applied to the portal, including colours, logo and a header image.||Yes, but for an additional monthly fee. The online portal is customisable with clinic branding and booking link can be added to a website. Unable to apply cancellation policy, or accept group or class bookings.|
|Invoices & payments||Able set calendar alerts to flag clients with outstanding payments, and alert practitioners of new bookings made by clients with unsettled invoices. Also able to block clients from booking until fully settled. Integrates with Xero and Stripe.||Yes, but restricted functionalities compared with Power Diary. Unable to set custom alerts to flag newly outstanding invoices, or set pop-up alerts when new appointments are booked by clients with unsettled invoices. Integrations with SagePay and Paypal.|
|Credit card processing||Payments can be required and processed at the time of booking online.||Credit card payments can be accepted at the time of booking online.|
|Reports & analytics|
|Data import service||Comprehensive data import service free of charge.||Offers a free client import option from XLS spreadsheets, or a paid data conversion service (must contact for a quote).|
*Pricing with current special offer available until the end of this month.
All prices are in GBP and are rounded to the nearest £0.50.
You can see why we Power Diary is trusted by over 27,000 practitioners!
Try Power Diary for Yourself!
Here’s what Power Diary Clients are Saying…
"One of the things I most appreciate about Power Diary is that if I need help, I can rely on a fast, personalised response/dialogue that always solves my problem in an efficient manner."
"Love Power Diary and won't be changing! Good customer service with quick and detailed replies. The online portal has saved me hours of admin. It's also easy to use and has multiple functions."
Dr. Defne Demir,
"Love Power Diary – easy to use /navigate for both myself & my clients. Clients love the reminder text messages. I don’t have a web page, but I was still able to set up the diary & my clients found it easy to access & the convenience of booking themselves in. Thank you for making it easy for me."
Michelle Rademaker Therapies
"Power Diary is my virtual business partner! As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. My favourite features include; Automated client messages, Financial reporting, and Customer service excellence."
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"PD is going great!! I absolutely love it. We've changed practice management software twice this year. Then found Power Diary from an OT friend who said she used it. It suits what we need as a business perfectly :)"
"Quick and Easy! Makes payments and Medicare rebates so simple and fast you might rethink your need for an admin assistant. I did."
Dr. Alanda Thompson,
Happy customers are our lifeblood. We’d love you to join us.
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