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Carepatron vs. Power Diary

With more options available than ever, finding the right practice management system for your business can be daunting. Both Carepatron and Power Diary have great features, but there are some key differences that set them apart.

What’s the difference between
Carepatron and Power Diary?

If powerful integrations, a waitlist, email marketing, reports, robust invoicing and online forms features are important for your practice, not to mention our competitive pricing with a money-back guarantee, then Power Diary is the right choice for you. Particularly if you need the ability to send online forms with fields that auto-populate to your clients’ profiles upon completion. 

Below we’ve outlined some important differences between the two platforms, to help you make an informed decision.

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I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.

Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health

It's been the best program to use. It makes life a whole lot easier. Especially when it comes to the...

Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology

Absolutely love Power Diary! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health...

Alison Wheatley,
Byford Physiotherapy

Why should you choose Power Diary?


Waitlist Feature

At Power Diary, we understand that cancellations are an inevitable part of running a practice. Our waitlist feature allows practitioners to quickly fill appointments that have recently become available, giving you the best chance of maintaining a full schedule- saving your practice time and money. We make it simple to add clients to your list, change the order of clients, and send SMS or email messages to clients directly through the list.

Carepatron does not offer a waitlist feature, so if you want to keep track of your waitlist, you’ll have to maintain it separately outside the platform.


Time-Saving Online Forms

Power Diary’s online forms help practitioners worldwide streamline their business administration. That’s because our forms are easy to set up, they can be used to request signatures, forms can be sent by SMS, client responses are automatically saved and added to their record, and practitioners receive a notification when forms are submitted (with the option to notify other team members, too!).

Carepatron offers the ability to share documents with clients, but the documents must then be printed, filled in manually, scanned and uploaded.

When it comes to running an efficient, paperless practice with less time spent on administration, Power Diary is the clear choice.


Powerful Integrations with Industry-Leading Platforms

Power Diary offers multiple integrations that improve both your and your clients’ experience. In addition to integrating with Xero and Stripe for seamless invoicing and payment processing, Power Diary also integrates with Mailchimp, giving you the tools to enhance your marketing efforts and improve client relationships. You can quickly export your client database directly into Mailchimp and start sending emails for free. Additional integrations include Google Calendar for appointment synching and Physitrack, an exercise prescription platform used by more than 30,000 practitioners.

While Carepatron integrates with Stripe and Google Calendar, it lacks the other integrations that make Power Diary a powerful all-in-one solution for your practice.


Robust Reporting & Analytics

When it comes to understanding how your practice is performing, reports are absolutely essential. Power Diary gives you quick access to more than 26 reports, from client retention to financial analysis, so that you have the insights you need to move your business forward. Find out who your top referrers are, how clients found your practice and much more in just a few clicks.

Carepatron doesn’t offer a reporting function, so if you want to dive into your business metrics, you’ll be on your own.


Comprehensive Invoicing Features

Power Diary’s invoicing function is designed to streamline your administration and reduce time spent chasing payments. Practitioners can resend or recreate invoices to follow up on outstanding payments, create invoices with multiple clients, accept full or partial payments, combine multiple invoices into statements, generate aged receivable reports, and spend less time invoicing with automation.

While Carepatron offers invoicing, the functionality is limited compared to Power Diary. Carepatron invoices must be created manually, insurance details can’t be included, there’s no ability to invoice multiple clients to a single organisation, no function to generate statements, and partial payments can’t be applied to invoices (only full payments are allowed). Additionally, Carepatron doesn’t offer the ability to resend or recreate invoices, or to generate aged receivable reports.

If you’re looking for a practice management system with comprehensive, flexible invoicing that helps you to work with your clients’ needs; then Power Diary is the way to go.


In-Platform Practice Operations Manual

When you choose Power Diary, you’re selecting the first (and only!) practice management system that includes an in-platform Practice Operations Manual. The Manual contains over 100 policy and procedure templates written by industry experts with more than 50 years of combined experience. This time-saving feature allows you to edit, delete or archive the existing policies, add external links and upload files- and even add in your own policies.

As soon as your free trial begins, you’ll have access to the Practice Operations Manual. Carepatron doesn’t offer this feature (in fact, no one else does!), so if you don’t already have your policies set, you’ll need to start at square one.

No risk with our Money-Back Guarantee

Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Power Diary isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.

Still not sure whether to choose
Power Diary or Carepatron?

Here’s a chart where you can make a fair assessment…

Power Diary vs. CarepatronPower DiaryCarepatron
Free trial14 day free trial, no credit card required
Price for 1 practitioner (per week)$10 $5
All plans are priced per practitioner, with unlimited administrative users.
Free Plan: Allows for only 100MB of data and 300 tasks

Paid plans begin at $3.5/week (Professional Plan) and $6.7/week (Organization Plan) per user. 

Administrative team members are counted as users and incur an additional cost per user.
Price for 3 practitioners (per week)$16 $8$20/week
Price for 7 practitioners (per week)$26 $13$47/week
Price for 15 practitioners (per week)$42 $21$100/week
Price for 30 practitioners (per week)$60 $30$201/week
Calendar management
SMS & email remindersSend up to 3 SMS and email reminders per appointment.
Responses auto-update appointment status within the calendar.
2-Way SMS chatSeamless two-way SMS chat from the SMS panel within Power Diary. Messages are grouped together into conversations for added convenience.
TelehealthFully integrated, in-platform for all accounts and simple to use. Secure and compliant with all health standards.
Online FormsOnline forms are available with every account, with a library of specialist and customisable templates to choose from (or create your own). All responses are automatically saved to the client’s profile. Able to collect digital signatures and even apply your clinic branding!Forms can be shared, but they need to be printed, filled out and uploaded again. Forms do not have the ability to auto-populate the client profile.
Client management system
Email MarketingNotify clients of holiday hours, upcoming specials or send newsletters.Bulk sending of emails is not available.
Online bookingsOnline bookings can be made via the portal which can be embedded into your website with code. Appointments automatically update the calendar. Clients may cancel appointments online.
Online bookings not available at this time.
WaitlistWaitlist function includes individual appointments.
Invoices & paymentsFully integrated automatic invoicing. Integrates with Xero for invoicing and accounting and Stripe for online payment processing.Invoicing function isn’t automatic, practitioners must create invoices manually. 
Does not integrate with Xero. Lacks ability to accept partial payments, create statements or bill multiple clients to an organisation.
Credit card processingIntegrates with Stripe. Request and process payments at the time of booking online, during home visits or Telehealth appointments. Clients are also able to pay directly through the client portal.Integrates with Stripe.
Reports & analyticsMore than 26 different reports available.
Money-back guarantee
Data import serviceFast and free comprehensive data import service. Typically takes 24-72 hours, depending on the complexity of your data.Offers free client data import support for Organization Plans only.

*This comparison article reflects information available as of January 2023.

*Pricing with current special offer available until the end of this month.
All prices are in USD

You can see why Power Diary is trusted by thousands of practitioners.

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Here’s what Power Diary Clients are Saying…

"Love Power Diary and won't be changing! Good customer service with quick and detailed replies. The online portal has saved me hours of admin. It's also easy to use and has multiple functions."

Dr. Defne Demir,

"One of the things I most appreciate about Power Diary is that if I need help, I can rely on a fast, personalised response/dialogue that always solves my problem in an efficient manner."

Linda Lewis
Musculoskeletal Physiotherapist

"Very easy to use. Interfaces with Xero, and Medicare and MailChimp. So convenient to use from an iPhone or iPad too!"

Amanda Mannes,
Dietitian & Nutritionist,
Accept Health

"Very simple to use. The support has been prompt and helpful. Clear interfaces. Would recommend to any similar business."

Antony Choice,
Sports Massage & Injury Management Clinic

"Convenience of online access to Power Diary for practitioners and online booking for patients is huge for us. Communication with the team is easy and quick responses are the rule. Great value."

Rhonda Chen,
Fremantle Osteopathic Clinic

"I love Power Diary and use it everyday. It integrates well with my phone calender and has all the features I need to run my business. I have confidence my client files are safe and record keeping is easy."

Louise Croker,
The Wilga Tree

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Still need a hand deciding?

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You can contact us through email, online chat, or access our knowledge base.

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