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ClinicSense vs. Power Diary

With so many options to choose from, deciding on the best practice management system for you can be difficult. Both ClinicSense and Power Diary can have a big impact on the way you run your practice, but there are some notable differences you should know about prior to choosing.

What’s the difference between
ClinicSense and Power Diary?

In short, if your specialisation falls outside of massage therapy, or your practice would benefit from seamless two-way communication, robust integrations and a waitlist feature, then Power Diary is the most logical option for you.

We’ll explain exactly how below, or start a free trial to see for yourself…

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See Why Health Practices Love Power Diary

Top rated with 800+ reviews Top rated with 800+ reviews

I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.

Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health

It's been the best program to use. It makes life a whole lot easier. Especially when it comes to the...

Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology

Absolutely love Power Diary! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health...

Alison Wheatley,
Byford Physiotherapy

Why should you choose Power Diary?


Supporting Healthcare Professionals across 85 Health Sectors

Power Diary is the practice management software used and loved by thousands of healthcare professionals across 23 countries. Power Diary has over 100 features, so every customer is supported, no matter what their specialism.

ClinicSense however is targeted only towards massage therapists, which subsequently has an effect on the variety and number of features provided, further explained below.


Over 100 Specialised Treatment Note Templates

Pre-prepared treatment note templates can save practitioners huge amounts of time, which is why at Power Diary we offer over 100 specialised templates. Each template can be customised to suit your practice. You also have the option to create your own from scratch, adding note sections, multiple choice and tick boxes, image charting with annotation, and much more.

Due to solely supporting massage therapists, ClinicSense only provides 3 massage therapy templates, unfortunately none of which are customisable, and practitioners are unable to create their own.


Advanced Appointment Reminders and Two-Way Chat Functionality

Communication with clients, colleagues and other healthcare professionals is vital when running a practice, and whilst both ClinicSense and Power Diary provide automated SMS and email appointment reminders, only Power Diary processes the responses and updates your calendar.

In addition to this, Power Diary has a unique two-way chat functionality, allowing you to seamlessly send and receive SMS messages and emails, all from within the app. So whether you need to request a document from a client, explain where they should park, or you are simply running late, Power Diary has you covered.


Integrations for Further Streamlining

Integrations make a huge difference to the efficiency of your practice by reducing time spent switching between windows and logging into various softwares throughout your day.

Both ClinicSense and Power Diary offer integrations to facilitate online payments, but only Power Diary integrates with Xero for simple, professional invoicing.

Although both systems support bulk email, another of Power Diary’s most popular integrations is Mailchimp. Exporting your client database into your Mailchimp account means you’ll be all set to increase your marketing and build on client relationships with beautiful automated emails.


Bulk SMS for Efficient Communication

Whilst ClinicSense allows for bulk email, it falls short when it comes to bulk SMS. With 99% of SMS messages being opened within 5 minutes of delivery, there is no doubt that text messaging is the most effective form of communication. So whether your opening hours are changing, or you want to increase your marketing with a promotional offer, then SMS is going to be best! This leads us on to reason #6…


Cancellations Filled with Minimal Effort

At Power Diary we know too well how time-consuming, and often stressful, it can be to fill cancellations, particularly when they occur at short notice. However, with Power Diary’s founders, having backgrounds in private practice and software development, it is no surprise that we have a unique solution: the Waitlist.

By utilising the waitlist feature, you can send a bulk SMS message to a group of clients based on criteria such as preferred clinician, current duration of wait, and their availability, all within a few clicks. The appointment will be filled in no time, with no need for manual outreach by you or your team!


In-Platform Practice Operations Manual

With everything going on in your practice, developing policies and procedures may not be at the top of your list. At Power Diary, we’re looking out for you! When you start your account with us, you’re choosing the only practice management system with an in-platform Practice Operations Manual, including more than 100 policies and procedures ready-to-go. You can edit, delete and archive the existing policies- and even add your own.

Plus, it’s included with your Power Diary subscription at any pricing level! ClinicSense doesn’t offer this feature, in fact, no one else does! At Power Diary, we’re constantly thinking about how to make practice management easier to help you spend less time on admin, and more time doing the things you love.

No risk with our Money-Back Guarantee

Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Power Diary isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.

Still not sure whether to choose Power Diary or ClinicSense?

Use this comparison chart to make a fair assessment…

Power Diary vs. ClinicSensePower DiaryClinicSense
Free trial
Price for 1 practitioner (per week)$10 $5*$13.60 ($59/month for the Grow Plan)
Price for 3 practitioners (per week)$16 $8*$13.60 ($59/month for the Grow Plan)
Price for 7 practitioners (per week)$26 $13*$22.85 ($99/month for the Pro Plan)
Price for 15 practitioners (per week)$42 $21*N/A
Price for 30 practitioners (per week)$60 $30*N/A
Calendar managementAble to support multiple locations. Complete control over recurring availability patterns, and able to set custom availability offered to clients booking online.Yes, but unable to support multiple locations. Customers must create fictional clinicians for additional locations. Restricted availability recurrency options compared with Power Diary.
SMS & email remindersSend up to 3 SMS and email reminders per appointment, with flexible sending times. Responses auto-update appointment statuses.Yes, but only available for Grow and Pro plans, and are restricted to 1 SMS and 1 email reminder for each appointment, both automatically sending 24 hours prior. No auto-updating of appointment statuses.
2-Way SMS chat
TelehealthFree integrated solution with no need for third-party softwares/servers. Compliant with all health standards including HIPAA. Easy to use; clients join by simply clicking on their unique link.ClinicSense suggests the use of Zoom, Google Hangouts, and Skype, for virtual sessions.
Online FormsLibrary of fully customizable, specialist online forms. Able to request signatures and apply clinic branding. Responses are automatically uploaded to the client file, with clinicians receiving a notification of completion.Customizable forms available. Upon booking an initial appointment, clients are sent a link to their consultation form, with responses uploaded into the client file.
Client management systemStore referral information including provider numbers and duration, plus complete invoicing and payment history, including outstanding amounts. Option to classify clients based on diagnosis, health status and more.Yes, but limited functionality. Not possible to store information such as referrals or insurance details. Only shows which appointments have been paid for, and which are outstanding.
Treatment notesOver 100 specialised, fully customisable templates. Set up as many templates as needed for particular requirements.Yes but only 3 pre-prepared templates, suited only to massage therapists. No option to customise or create new templates from scratch.
Online bookingsClient portal allows clients to book, cancel or reschedule appointments. Booking link can be added to facebook or website. Able to offer individual, group or class bookings. Option to add personalised instructions.Can add a booking link to facebook or website, but only possible to offer individual appointments. Not possible to add personalised instructions.
WaitlistSee who’s waiting, their preferred practitioner, and availability. Allows for bulk SMS messages to be sent directly to those on the waitlist.See who’s waiting, their preferred practitioner, and availability. Unable to send SMS directly to those on the waitlist.
Invoices & paymentsAble to list single or multiple services, generate aged receivable reports, combine multiple customers bills for business/insurance claims, set calendar alerts and pop-up alerts to flag clients with outstanding payments. Integrates with Xero and Stripe.Yes, but very restricted functionalities compared with Power Diary. Able to generate aged receivable reports and assign invoices to insurance, but unable to combine multiple individuals onto a single invoice. No integrations available with Xero or Stripe.
Credit card processingPayments can be required and processed at the time of booking online, or at a later date.Yes, but very restricted functionalities compared with Power Diary. Able to generate aged receivable reports and assign invoices to insurance, but unable to combine multiple individuals onto a single invoice. Integrations with Stripe and Square, but no integration available with Xero.
Reports & analyticsUp to 26 System, Financial and Client reports and analytics available.Yes, but very limited. Only 7 reporting options available.
Money-back guarantee
Data import service
Practice Operations ManualThis industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice.

*This comparison article reflects information available as of April 2020.

*Pricing with current special offer available until the end of this month.
All prices are in USD

You can see why Power Diary is trusted by thousands of practitioners.

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Here’s what Power Diary Clients are Saying…

"My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!"

Tony Logan-Stevens,
Remedial Massage Therapist,
Hands from Heaven

"Good online booking system with client session note taking."

Natalie Warghorn,
Bodyfocus Remedial and Sports Massage

“The most value for money asset in my massage business. Online booking, bulk email and automatic appt reminders are just a few of the great features.”

Julanne Rafter,
Remedial Massage Therapist,
Sol Bodyworks Remedial Massage

"Power Diary has helped me stay in contact with my clients and reduce no shows with the ability to automate reminders. It has definitely been a factor in my business growth."

Kristyna Brown,
Remedial Massage Therapist,
Your Body Wellness

"Love Power Diary – easy to use /navigate for both myself & my clients. Clients love the reminder text messages. I don’t have a web page, but I was still able to set up the diary & my clients found it easy to access & the convenience of booking themselves in. Thank you for making it easy for me."

Michelle Rademaker,
Remedial Massage,
Michelle Rademaker Therapies

"Very simple to use. The support has been prompt and helpful. Clear interfaces. Would recommend to any similar business."

Antony Choice,
Sports Massage & Injury Management Clinic

Still need a hand deciding?

The Power Diary support team is ready to help!
You can contact us through email, online chat, or access our knowledge base.

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