What’s the difference between
ClinicYou and Power Diary?
In short, if your practice would benefit from online bookings, seamless two-way communication, and pre-prepared treatment note templates, then Power Diary is the most logical option for you. Particularly if you want to retain your historical data by importing from an existing system.
We’ll explain exactly how below, or start a free trial to see for yourself…
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Why should you choose Power Diary?
Over 100 Free Customisable Note Templates
A favourite feature within Power Diary is our treatment note templates. With the right templates in place, hours of time can be saved. As Power Diary supports health professionals across 85 health sectors, we’ve created specialised templates to suit a wide variety of professions and specialisations.
All templates can be duplicated and customised to suit your practice; simply add text and note sections, image and anatomy charting with annotation, multiple choice and tick boxes, and more. Alternatively, you can create your own templates from scratch.
With ClinicYou, you have the option to add text notes to the client file and add attachments, but nothing in the way of treatment note templates.
Pricing to Suit Practices of All Sizes
Pricing is no doubt a huge factor when choosing the best system for your practice. ClinicYou and Power Diary’s pricing is structured very differently. ClinicYou’s pricing is linear, with each account incurring the same cost, regardless of the number of diaries you require. This can quickly add up, particularly in periods of growth.
Power Diary on the other hand, supports growth by offering four plan sizes based on the number of diaries your practice requires; the more diaries you need, the smaller the individual account cost is. Every account has the same features and access, and you have the option to add or remove diaries at any time.
Streamline With an Advanced Client Portal
A client portal can really improve the efficiency of your practice by reducing time spent on administrative tasks. Whilst both ClinicYou and Power Diary have a portal, they offer very different functionalities, with the most notable difference being the online booking capabilities.
Power Diary enables clients to book and manage their own appointments. This includes viewing their preferred clinician’s availability prior to booking, which offers convenience for both parties, and allows for around-the-clock bookings. New bookings automatically update within the diary. Other functionalities include two-way chat, telehealth, statements, billing, and more. It’s also worth noting that Power Diary’s client portal can be branded to suit your practice.
ClinicYou’s portal is very limited in comparison, with no online bookings, two-way communication, or the option to apply your branding. Clients can, however, log in for video consultations, messages, and to access or upload health records.
Seamless Two-Way Communication
Communication plays a big role in the smooth running of a practice, and with Power Diary’s SMS chat function, you can enjoy seamless conversations with clients, all from within the app. For clients it’ll seem like a normal text conversation.
Whilst ClinicYou offers secure messaging, this function is not two-way, and SMS messages sent to clients are delivered as an email.
As well as two-way email and SMS messaging, Power Diary offers bulk sending capabilities; handy for promotional marketing, notifying clients of holiday hours or sending out newsletters. Another functionality not available with ClinicYou.
Extensive Help Articles and Guidance
At Power Diary, we pride ourselves on our level of support, not only through our customer service, but also our extensive library of help articles available on our website. Due to continuous improvements and updates to our features and functionalities, the Knowledge Base is simultaneously refreshed and maintained to ensure our customers get the most out of Power Diary.
When searching ClinicYou’s website, there is very little in the way of help guides or articles regarding set-up, features or functionalities.
Secure & Free Data Import
One difference which really stands out when comparing ClinicYou and Power Diary is the option to import data from an old system. The ability to import data can be the difference between hitting the ground running with a new system, or spending a substantial amount of time on getting set up.
Switching to Power Diary couldn’t be easier. Simply upload the data exported from your old system, and our experienced data import specialists will get to work right away. The team will ensure that the data is imported exactly how it should be, with minimal disruption to the running of your practice, and no risk of any data being lost in the process.
ClinicYou does not offer a data import service from any other systems, so the clinician would be required to start from scratch, including inputting all upcoming appointments. This could easily lead to mistakes.
Waitlist to Effortlessly Fill Cancellations
Every practice experiences cancellations. When they occur, they are usually followed with manual outreach by you or your team to ensure the appointment doesn’t go to waste. This is often time-consuming, and can be stressful should it occur at short notice.
Unlike ClinicYou, Power Diary provides a Waitlist feature which simplifies this process, and minimises the time and effort spent on filling empty slots. Within a few clicks, a bulk SMS message can be sent to a group of clients on your waitlist, filtered by criteria such as current length of wait, availability and preferred clinician. All you have to do is sit back and wait for the slot to be taken!
In-Platform Practice Operations Manual
Well thought-out policies and procedures are essential for any health practice- but, they’re also time-consuming to create. When you start with Power Diary, you’re choosing the only practice management system with an in-platform Practice Operations Manual, including more than 100 policy and procedure templates designed to save you time and money. You can edit, delete and archive the existing policies- or add your own.
When you start a free trial with Power Diary, our Practice Operations Manual feature is available to you right away, at at no additional cost. With ClinicYou, there’s no in-platform Practice Operations Manual available. In fact, no other practice management system offers this feature.
No risk with our Money-Back Guarantee
Yes, you read that right! Simply start your account now and if at anytime over the next 12 months you think Power Diary isn’t right for you just cancel your account and we’ll refund 100% of any subscription fees you’ve paid.
Still not sure whether to choose Power Diary or ClinicYou?
Here’s a chart where you can make a fair assessment…
|Power Diary vs. ClinicYou||Power Diary||ClinicYou|
|Price for 1 practitioner (per week)||£9.25 (£40/month)|
|Price for 3 practitioners (per week)||£27.75 (£120/month)|
|Price for 7 practitioners (per week)||£64.50 (£280/month)|
|Price for 15 practitioners (per week)||£138.50 (£600/month)|
|Price for 30 practitioners (per week)||£277 (£1,200/month)|
|Calendar management||Able to apply custom availability for clients booking online. Choose from various availability patterns and use appointment flags to show the booking status.||Unable to apply availability patterns or apply appointment flags to show when appointments are confirmed or pending. Unable to sync with external calendars.|
|SMS & email reminders||Send up to 3 SMS and email reminders per appointment, with flexible sending times. Responses auto-update appointment statuses.||Yes, but responses do not auto-update the appointment statuses.|
|2-Way SMS chat|
|Telehealth||Compliant with all health standards. Free of charge for all existing clients (and those joining soon). We are committed to providing these customers with free telehealth forever.||Yes, but video consultations are charged at a flat rate of 5p/minute, which can quickly become costly.|
|Online Forms||Fully integrated online forms. Choose from a library of specialised and customisable forms. Able to collect signatures and apply practice branding for added professionalism. All responses are automatically saved to the client file.||There is no mention of secure forms on ClinicYou’s website.|
|Client management system||Yes, but limited. Unable to record referrals or invoicing history.|
|Treatment notes||Over 100 specialised, fully customisable templates, including image and body charting with annotation. Set up as many templates as you need for different types of requirements.||No treatment note templates available, and practitioners are unable to create their own. Only option is to add text notes to client files, or upload photos or documents.|
|Online bookings||A booking link can be added to a website or facebook. Online bookings automatically update your diary. Booking portal can be branded with a logo, header image, and brand colours.||Clients are unable to book appointments online. The online portal is not customisable with clinic branding.|
|Invoices & payments||Able to combine invoices for multiple individuals for business or insurance purposes, can generate aged receivable reports, set calendar alerts to flag clients with outstanding payments. Integrates with Xero and Stripe.||Yes, but very basic and restricted functionalities compared with Power Diary. Unable to include insurance details, combine multiple invoices into a statement, or email outstanding invoices directly to clients.|
|Credit card processing||Payments can be required and processed at the time of booking online.|
|Reports & analytics||Yes, but very limited compared with Power Diary.|
|Data import service||Comprehensive data import service free of charge||No end user facility for data import|
|Practice Operations Manual||This industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice.|
*This comparison article reflects information available as of April 2020.
*Pricing with current special offer available until the end of this month.
All prices are in GBP
You can see why Power Diary is trusted by thousands of practitioners.
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Here’s what Power Diary Clients are Saying…
"Quick and Easy! Makes payments and Medicare rebates so simple and fast you might rethink your need for an admin assistant. I did."
Dr. Alanda Thompson,
"I love Power Diary and use it everyday. It integrates well with my phone calender and has all the features I need to run my business. I have confidence my client files are safe and record keeping is easy."
The Wilga Tree
"My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!"
Remedial Massage Therapist,
Hands from Heaven
"Using PowerDiary has allowed me to decrease the time spent on writing client notes, creating practice reports as well as reducing the amount of paper I use in my business. I love how I can log in from my computer or tablet, allowing me to keep my documentation in my mobile business up to date."
Leesa Musarra, Occupational Therapist
"A lot better than other online diaries for health professionals. Easy assess ability with smart phone version is another added advantage for satellite offices."
Inspire Physio Care
"Love Power Diary and won't be changing! Good customer service with quick and detailed replies. The online portal has saved me hours of admin. It's also easy to use and has multiple functions."
Dr. Defne Demir,
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