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Medesk vs. Power Diary

When choosing the best practice management system for your practice, it is vital that you make an educated decision based on the features and functionalities offered.

Although Medesk and Power Diary are both great options, there are some differences which really set them apart.

What’s the difference between
Medesk and Power Diary?

In short, if your practice would benefit from free telehealth, a waitlist feature, as well as advanced two-way communication, then you’ll be better off with Power Diary.

Read on to find out more, or start your free trial today!

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See Why Health Practices Love Power Diary

Top rated with 800+ reviews Top rated with 800+ reviews

I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.

Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health

It's been the best program to use. It makes life a whole lot easier. Especially when it comes to the...

Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology

Absolutely love Power Diary! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health...

Alison Wheatley,
Byford Physiotherapy

Why should you choose Power Diary?


Free Telehealth Forever

For those times when practitioners are unable to meet with their clients in person, telehealth is the perfect solution. Conduct secure, video appointments with clients no matter where they are.

Medesk’s telemedicine feature is only available as an add-on, and it attracts an additional fee, as do their online bookings and Stripe integration.

Power Diary’s new telehealth feature is fully integrated and couldn’t be easier to use, with clients joining their appointments by simply clicking on their unique link. Using end-to-end encryption, this feature is fully compliant with all health standards, and is included free of charge to all existing customers, plus those joining within the next few months, and will remain this way for the duration of their membership.


Waitlist Feature to Fill Cancellations

At Power Diary, we understand how time-consuming it can be to fill cancellations, and when they come at short notice, they also carry a potential loss of earnings should the appointment not be filled. Although other systems offer a waitlist feature, Power Diary offers some unique time-saving functionalities, including the ability to send bulk SMS messages to clients on the waitlist directly via the app.

Unlike most systems which simply list clients waiting in the order that they joined the ‘queue’, Power Diary enables the list of clients to be filtered, and sorted by criteria such as current length of wait, their preferred practitioner, or their availability. By utilising this, you can select the group of clients you initially wish to offer the appointment to, and a text message will be sent to them. All you then have to do is wait for the slot to be taken!

Medesk does not offer a waitlist feature, so any cancellations must be filled with manual outreach.


Free Online Bookings and Payment Processing Integration

Both Power Diary and Medesk facilitate online bookings via the client portal, but only with Medesk will you be charged a fee for the feature, costing £3.80/month for up to 100 appontments**.

In addition, both systems are able to process online payments via an integration with Stripe. Accepting online payments enables practitioners to require prepayments for online bookings or Telehealth appointments.

Although there is no fee associated with setting up an account with Stripe, there is a small fee per transaction made. For this reason, there is no additional charge incurred when you integrate your Power Diary and Stripe accounts. This differs with Medesk, where practitioners will be required to pay a minimum of £3.80 per month for the integration.


Advanced Two-Way Communication

Good communication is vital when running a health practice, which is why both systems facilitate email and SMS messaging, including appointment reminders, but with one notable difference…

Unlike Medesk, Power Diary supports two-way communication directly within the app. All communication sent and received is grouped together for seamless conversations with clients, colleagues and other healthcare providers. To your clients, it’ll just seem like a normal text chat!

In addition to this, when sending appointment reminders to your clients, only Power Diary is able to process any SMS responses received, updating them within the diary to either confirmed or cancelled; another functionality not supported by Medesk.


Improved Marketing and Client Relationships

As well as bulk email capabilities within the app, Power Diary offers a free integration with Mailchimp. Both of these are ideal for increasing your marketing efforts and improving on existing client relationships.

Mailchimp allows for 12,000 emails to be sent per month at no cost. By importing your client database directly into your Mailchimp account, you’ll be set to start sending beautiful, automated emails in no time. Perfect for sending newsletters, or information on promotional offers and upcoming events. Even a simple ‘Happy Birthday!’ email will go a long way.

Medesk does not facilitate bulk email, nor does it offer an email marketing integration.


In-Practice Operations Manual

Power Diary is the only practice management system with an in-platform Practice Operations Manual. We’ve included over 100 policies and procedures (developed by industry experts) to help your practice save time and money. You can edit, delete and archive the existing policies, add external links, upload files- and add policies of your own.

When you begin your free trial, you’ll have immediate access to the Practice Operations Manual. Medesk doesn’t offer this feature. Our customers have been calling this a game-changer, and we think you’ll agree!

No risk with our Money-Back Guarantee

Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Power Diary isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.

Still not sure whether to choose
Power Diary or Medesk?

Here’s a chart where you can make a fair assessment…

Power Diary vs. MedeskPower DiaryMedesk
Free trial14 day free trial, with access to all features including SMS messaging. Free data import service included.Free trial is available on request.
Price for 1 practitioner (per week)£8 £4*£5.30 (£22.80/month with Online Booking)
**Medesk charges on an appointment basis; the price is for up to 100 appointments per month.
Price for 3 practitioners (per week)£14 £7*£16 (£68.40/month with Online Booking) for up to 300 appointments per month.
Price for 7 practitioners (per week)£20 £10*£37(£159.60/month with Online Booking) for up to 700 appointments per month.
Price for 15 practitioners (per week)£32 £16*Not publicly available
Price for 30 practitioners (per week)£45 £22.50*Not publicly available
Calendar management
SMS & email remindersSend up to 3 SMS and email reminders per appointment, with flexible sending times. Responses auto-update appointment status within the diary.Yes, but any responses to reminders must be manually updated within the diary.
Offered as an add-on for £3.80 per month for up to 100 appointments.
2-Way SMS chat2-Way SMS messaging between clients, colleagues and other healthcare professionals via the SMS panel within the app.Messages sent to clients are one way only.
TelehealthA simple-to-use, free telehealth solution for secure and encrypted video consultations/sessions. All existing customers, and those joining in the near future, will receive free telehealth forever.Telemedicine is offered as an add-on for £3.80 per month for up to 100 appointments.
Online FormsLibrary of specialised and customisable forms available to use and build on, or create your own. Able to collect signatures and apply practice branding for added professionalism. All responses are automatically saved to the client file, with the option to be notified of returned forms.Fully customisable consultation forms for all specialties. Able to automate consent forms.
Client management system
Treatment notesOver 100 specialised and fully customisable templates. Easily duplicate previous notes, and view full edit history of templates.More than 60 pre-prepared templates provided. An account manager can help with creating templates and customisations.
Online bookingsOnline bookings can be made via the portal, automatically updating the diary. There is no added fee for this feature. Able to apply branding at no added cost, including a logo, a header image, personalised booking instruction, brand colours, and much more.Yes, but the package costs an additional £11.40/month for up to 100 appointments per month. This includes access to the booking portal, integration with Stripe, and the ability to White Label with personalised branding, each for £3.80 per month.
WaitlistSee who’s waiting, their preferred practitioner, and availability. SMS messages can be sent directly to those on the waitlist.
Invoices & payments
Credit card processingPayments can be required and processed at the time of booking online, during home visits, and directly through the client portal, via the Stripe integration.Able to process credit cards through an integration with Stripe for an additional charge.
Reports & analytics
Money-back guarantee
Data import serviceComprehensive data import service free of charge.There is no mention of a data import service on Medesk’s website.
Practice Operations ManualThis industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice.

*This comparison article reflects information available as of April 2020.

*Pricing with a current special offer available until the end of this month.
**Medesk charges per appointment basis per month. For comparison purposes, we assume one practitioner has 100 appointments per month. 3 practitioners – 300 appointments per month and so on. The price of each add-on is for up to 100 appointments.
All prices are in GBP.

You can see why Power Diary is trusted by thousands of practitioners.

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Here’s what Power Diary Clients are Saying…

"Love Power Diary and won't be changing! Good customer service with quick and detailed replies. The online portal has saved me hours of admin. It's also easy to use and has multiple functions."

Dr. Defne Demir,

"My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!"

Tony Logan-Stevens,
Remedial Massage Therapist,
Hands from Heaven

"Power Diary is my virtual business partner! As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. My favourite features include; Automated client messages, Financial reporting, and Customer service excellence."

Sally Chantler,
No Regrets Laser Tattoo Removal

"You won't look back - it's excellent! Power Diary has made invoicing and receipting enjoyable and professional. I love the note templates which I have customised, and enjoy the support it gives my practice each day. It’s put the fun back into admin tasks for which I am immensely grateful. I only regret not getting it earlier."

Helen Fraser,
Artemis Psychology

"Very easy to use. Interfaces with Xero, and Medicare and MailChimp. So convenient to use from an iPhone or iPad too!"

Amanda Mannes,
Dietitian & Nutritionist,
Accept Health

"Very simple to use. The support has been prompt and helpful. Clear interfaces. Would recommend to any similar business."

Antony Choice,
Sports Massage & Injury Management Clinic

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You can contact us through email, online chat, or access our knowledge base.

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