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Timely vs. Power Diary

With such a variety of practice management systems available today, it is important that you make an educated decision on the one best suited to you and your practice.

Timely and Power Diary are both great systems, but with some very different functionalities which you should know about.

What’s the difference between
Timely and Power Diary?

When choosing between Timely and Power Diary, you should really bear in mind which features your practice would utilise the most. If your practice would benefit from a waitlist to auto-fill cancellations, or if treatment note templates would really cut your administration time down, then Power Diary will be the best choice for you.

To help you decide, we’ve detailed some of the main differences below, or start a free trial to see for yourself…

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See Why Health Practices Love Power Diary

Top rated with 800+ reviews Top rated with 800+ reviews

I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.

Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health

It's been the best program to use. It makes life a whole lot easier. Especially when it comes to the...

Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology

Absolutely love Power Diary! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health...

Alison Wheatley,
Byford Physiotherapy

Why should you choose Power Diary?


Fill Cancellations with Minimal Effort

Do cancellations cause you unnecessary stress? With the potential financial loss that they carry, at no fault of your own, it’s completely understandable – particularly when they occur at short notice with little chance to fill the appointment.

Power Diary can reduce this stress with the Waitlist feature. By allowing you to send bulk SMS messages to a select group of clients on your waiting list, any available appointments can be filled in no time. Simply choose from criteria such as current wait time, client availability, and preferred practitioner, and let Power Diary do the hard work!


We Specialise in Healthcare Professions

Power Diary is trusted by thousands of practitioners, across 85 different health sectors, so we cater to a huge variety of professions with features to suit every customer. Timely, however, is more targeted towards beauty and wellness businesses rather than health practitioners, which could drastically affect the way you run your practice should you fall outside of these sectors.

With various features not included, you could actually end up spending more time using third-party apps and softwares, rather than streamlining your business.


Treatments Note Templates to Save You Time

With Timely’s customer base being predominantly beauty and wellness professionals, it’s no surprise that there are various features missing, one of which being one of our most popular features within Power Diary – treatment note templates.

Treatment note templates are used by a large variety of health professionals, with our customers often telling us how much time is saved with the right templates in place. This is why at Power Diary we provide you with over 100 specialised, and fully customisable templates for free. You have the option to add note sections, multiple choice and tick boxes, image charting with annotation, and much more.

With that being said, Timely does allow you to add notes to a client file, and also upload documents, but these documents would need to be created outside of the app and uploaded, increasing time spent on administration.


Two-Way SMS Messaging for Convenient Communication

Communication is key when running a health practice, which is why both Timely and Power Diary offer email and SMS messaging via the app. But there is one big difference you should know about.

Only Power Diary has the ability to receive responses directly into the app with our unparalleled two-way messaging functionality. Keeping responses within the app means no switching between different systems or windows, saving you time and effort when liaising with clients, colleagues and other healthcare providers.


More Affordable Pricing

After reading our reviews, you can see the value that our features such as the waitlist, treatment note templates, and two-way messaging bring to our customers, and the impact that Power Diary has on the running of their practice.

When looking at pricing in the table below, you will see that comparing Power Diary’s account with Timely’s Innovate account (with the most similar level of features), the difference in price increases steeply between the two, with 7 practitioners being over double the price with Timely.

We aim to support your growth by keeping our pricing as affordable as possible, without reducing the high standard of our system, or the service we provide.


In-Platform Practice Operations Manual

Power Diary’s in-platform Practice Operations Manual includes a ready-to-go set of policies and procedures developed by industry experts with over 50 years of combined practice management experience. The Manual covers everything your practice needs to operate. Plus, we’ve made it easy for you to edit, delete and archive the existing policies and even add policies of your own.

Better still, it’s all available to you at no additional cost when you start with Power Diary. Timely doesn’t offer this feature, in fact, no other practice management system does.

No risk with our Money-Back Guarantee

Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Power Diary isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.

Still undecided on which suits you best?

Here’s a chart where you can make a fair assessment…

Power Diary vs. TimelyPower DiaryTimely
Free trial
Price for 1 practitioner (per week)$14 $7*$16 ($70/month) for the Innovate account
Price for 3 practitioners (per week)$22 $11*$38 ($165/month) for the Innovate account
Price for 7 practitioners (per week)$36 $18*$89 ($385/month) for the Innovate account
Price for 15 practitioners (per week)$56 $28*$92 ($500/month) for the Innovate account
Price for 30 practitioners (per week)$78 $39*Must connect to a Timely representative for a tailored price.
Calendar managementAllows for single, group and personal appointments, as well as classes.Yes, but doesn’t give the option for group appointments.
SMS & email remindersUp to 3 reminders per appointmentUp to 2 reminders per appointment
2-Way SMS chatBoth emails and SMS messages can be sent and received within the app.You can send SMS messages, but are unable to receive responses, and responses to emails sent via the app are delivered to the practitioners email.
TelehealthHold secure video consultations with clients, at no added cost to you. Fully integrated functionality without the need to pass through 3rd party servers. Extremely simple to use, and compliant with all health standards.Whilst Timely states that Telehealth is available, this is only possible by adding a link to the calendar appointment, which then opens the video link within your chosen external platform such as Google Hangouts or Zoom.
Online FormsFully integrated online forms. Request information including signatures prior to bookings to maximise use of appointment time. Choose from a library of specialist customisable templates, or create your own. Able to apply clinic branding.Yes, but the only option is to download their additional app, ‘Consult – Customisable Forms’. Consult is able to collect signatures.
Client management systemYes, but unable to include insurance details, custom client classifications (eg diagnosis, health status, etc) and more.
Treatment notesOver 100 specialised, fully customisable note templates. Create and save as many templates as required with chosen elements (eg text areas, image and body charting with annotation, multiple choice, tick boxes, and more). Plus, easily duplicate previous notes.Only options are to add a note to a client file, or upload a document created outside of the app.
Online bookingsOnline bookings automatically accepted and updated within your diary. Booking portal can be branded with a logo, header image, and brand colors.Clients can book online or purchase a gift voucher.
Invoices & paymentsInvoices can be assigned to insurers, a company or appropriate payers. It is possible to combine multiple appointments/invoices into one statement for company billing or insurance purposes too, and auto-populate with insurance details.Yes, but unable to include insurance details or combine multiple invoices into one statement. Although invoices cannot be assigned to appropriate payers, invoices can be emailed with a payment link.
Credit card processingYes, via their TimelyPay feature. Each payment incurs a small transaction fee.
Reports & analyticsSome reports require an additional subscription with Zapier and other software.
Money-back guarantee
Data import service
Practice Operations ManualThis industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice.

*This comparison article reflects information available as of April 2020.

*Pricing with current special offer available until the end of this month.
All prices are in NZD.

You can see why Power Diary is trusted by thousands of practitioners.

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Here’s what Power Diary Clients are Saying…

“I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.”

Dr. Ryan Kaplan Clinical Psychologist
Be Psychology and Mental Health

"Great easy booking system - love that I can do reports, store patient notes, send emails, invoices and write letters. Has made my business seamless!"

Sarah Sealey,
Amity Physio Pilates

"Really efficient planning and invoicing. The reminder emails and text messages have been reliable. I have been thoroughly impressed with Power Diary!"

Lauren Darsie,
Childspace Paediatric Physiotherapy

"My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!"

Tony Logan-Stevens,
Remedial Massage Therapist,
Hands from Heaven

"Helps me get organised and make my appointments for the week. I can easily visually see who is still owing payments and also it creates space for me to add extra things. Your help desk is amazing. Thank you!"

Sophie Egan,
Sophie EGAN Speech Pathology Clinic

"My business could not function without Power Diary. It enables our staff to work from anywhere. Love that we can customise the program to suit our business."

Margaret Asimus,
Skin and Wound Care Consultancy

Happy customers are our lifeblood. We’d love you to join us.

Still need a hand deciding?

The Power Diary support team is ready to help!
You can contact us through email, online chat, or access our knowledge base.

Or checkout more information here:


See customer reviews for Power Diary


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