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CounSol vs. Power Diary

Finding the best practice management system to meet the unique needs of your business can be complicated and time consuming. CounSol and Power Diary both offer great features and functionalities, but there are some important differences you should consider.

What’s the difference between
CounSol and Power Diary?

If two-way SMS communication and a robust reporting function are important for your practice, not to mention competitive pricing with a money-back guarantee, then Power Diary is the best choice for you. Particularly if you need the ability to send bulk SMS or emails to update your clients on changing hours or promotions.

Below we’ve explored the main differences between the two systems, to help you make an informed decision.

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I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.

Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health

It's been the best program to use. It makes life a whole lot easier. Especially when it comes to the...

Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology

Absolutely love Power Diary! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health...

Alison Wheatley,
Byford Physiotherapy

Why should you choose Power Diary?


Power Diary Simply Costs Less

We understand that for most business purchases, price is a significant factor, and at Power Diary we’re working to support your practice’s growth by keeping our prices as low as possible while still providing you with the best possible system.

What you’ll find when you compare our pricing to CounSol, is that Power Diary costs significantly less, especially for practices with more than one provider. Additionally, all Power Diary features, including Telehealth, are included at all pricing levels. With CounSol, Telehealth is only available with the Premium plan or above, which increases your costs significantly- especially for larger practices.

To demonstrate the potential cost-saving, see below for a detailed comparison of costs associated with both systems. From these comparisons, you’ll see that Power Diary is actually substantially less expensive, particularly when more practitioners are required.


SMS and Email Communication

Good communication can drastically improve the running of a practice, be it with clients, colleagues or other healthcare providers. Although both CounSol and Power Diary support SMS messaging, only Power Diary gives you seamless two-way SMS conversations with clients, all from within the app. CounSol has SMS capability, but it’s only one-way.

Plus, CounSol doesn’t support bulk SMS or email for communications such as promotions or updating clients about a change of address or operating hours, while Power Diary does.

In addition, Power Diary has an integration with Mailchimp, the world’s largest marketing automation platform. This integration allows you to create professional email campaigns to build your practice and stay at the forefront of clients’ and referrers’ minds. Mailchimp is free for up to 2,000 contacts, so you can market your practice without paying for an additional service. This integration is unavailable to CounSol customers.


Telehealth with Screen Sharing Always Included

Both CounSol and Power Diary offer Telehealth, allowing practitioners the ability to meet with clients online. With CounSol however, Telehealth is only available with the Premium and above plans, a significant cost increase over their Standard pricing.

With Power Diary, Telehealth is always included with your account at no additional charge. Plus, we offer the ability to screen share during Telehealth appointments – a feature that CounSol doesn’t include. Our screen sharing capability gives you the option to share your entire screen, or to select a specific browser or application to share with your client.


Reduce No-Shows with Auto Appointment Confirmations

While both Power Diary and CounSol offer automated appointment reminders, only Power Diary has the ability to automatically update client appointment confirmations directly into your calendar. This feature saves your practice both time and money, reducing the effort that you put into confirming appointments and dealing with the impact of no-shows.


Flexible Reporting

Power Diary’s robust reporting feature includes over 26 intuitive and flexible reports. You can quickly run reports on client retention, referrals and financial details, so that you can access the data you need, right when you need it. Ensure that your practice is running smoothly with reports that segment referral trends, marketing campaign logs, and recurring appointment or session expiration. In a matter of seconds, you’ll know exactly how your practice is performing, and where you need to improve.

While CounSol offers reports, you’ll find that the functionality is limited when compared to Power Diary, and is focused primarily on financial reporting.


Video Tutorials

Switching to a new practice management system can be exciting, with new features and functionalities that you can’t wait to use! But if you don’t have the support you need, the experience can quickly become frustrating.

At Power Diary, we want you to be confident not just in our software, but also in the continuous support and guidance you’ll receive as a Power Diary customer. You’ll have our expert support team on hand via email or live-chat to answer any questions, plus our Video Tutorials and Knowledge Base, filled with help articles to guide you through every feature and function we offer. These articles are continuously refreshed to ensure that you have the most up-to-date information possible.

Like Power Diary, CounSol provides free support for existing customers and an article database with tutorials. However, CounSol doesn’t offer video tutorials on their website, and they don’t offer tutorials on their YouTube channel.


In-Practice Operations Manual

Power Diary’s in-platform Practice Operations Manual includes a core set of done-for-you policies and procedures developed by a team of industry experts with over 50 years of practice management experience- the manual covers everything your business needs to operate. We’ve made it easy for you to edit, delete and archive the existing policies- and even add policies of your own.

The best part is, it’s all available to you at no additional cost when you start with Power Diary. CounSol doesn’t offer this feature, in fact, no other practice management system does. At Power Diary, our goal is to give you tools that help you spend less time on admin so that you can spend more time doing the things you love.

No risk with our Money-Back Guarantee

Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Power Diary isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.

Still not sure whether to choose
Power Diary or CounSol?

Here’s a chart where you can make a fair assessment…

Power Diary vs. CounSolPower DiaryCounSol
Free trial 14-day free trial with access to all features including SMS messaging, no credit card required14 day free trial, no credit card required
Price for 1 practitioner (per week)$10 $5Standard: $15/week ($10.40 current promotion) This price doesn’t include Telehealth and chat functions

Premium: $18.50/week ($13.80 current promotion) Online video and chat sessions are included at this pricing level
Price for 3 practitioners (per week)$16 $8Standard: $31/week ($16.50 current promotion) 

Premium: $39/week ($34.60 current promotion)
Price for 7 practitioners (per week)$26 $13Standard: $63.45/week ($58.80 current promotion) 

Premium: $80.80/week ($76.10 current promotion)
Price for 15 practitioners (per week)$42 $21Standard: $128.10 ($123.50 current promotion)

Premium: $163.80/week ($159.20 current promotion)
Price for 30 practitioners (per week)$60 $30Standard: $249/week ($244.60 current promotion)

Premium: $319.60/week ($315 current promotion)
Calendar management
SMS & email remindersSend up to 3 SMS and email reminders per appointment, with flexible sending times. Responses auto-update appointment status within the diary.Yes, able to send automated SMS and email reminders.
No ability to auto-update appointment responses.
2-Way SMS chatSeamless two-way chat from within the app. Messages are grouped together into conversations for added convenience.One-way text messages with custom text.
TelehealthFree of charge (forever!) for existing customers, as well as those who join in the near future. Fully integrated and simple to use. Secure and compliant with all health standards including HIPAA.Offers integrated Telehealth for Premium plan and above.
No ability to screen share with clients. 
Notification When Online Forms are SubmittedPractitioners must enable the “Review and Sign” setting.
Client management system
Email MarketingNotify clients of holiday hours, and upcoming specials or send newsletters.
Online bookingsOnline bookings can be made via the portal which can be embedded into your website with code. Appointments automatically update the calendar. Clients may cancel appointments online.
Online bookings can be made via the portal which can be embedded into your website with code. Appointments automatically update the calendar. Clients may cancel appointments online.
Invoices & paymentsFully integrated invoicing. Able to set calendar alerts flagging new outstanding payments, and alert practitioners of new online bookings with clients with outstanding invoices. Also able to block clients from booking until payments are fully settled. Integrates with Xero for invoicing and accounting and Stripe for online payment processing.Keeps track of payments received and alerts users to any pending invoices.
Credit card processingIntegrates with Stripe. Request and process payments at the time of booking online, during home visits or Telehealth appointments. Clients are also able to pay directly through the client portal.Integrates with CardConnect
Reports & analyticsOffers 26 different reports.Offers reports for payments, invoices and outstanding invoices.
Does not offer system or client reports.
Money-back guarantee
Data import serviceComprehensive data import service free of charge.CounSol will help create an import template that users complete and upload themselves.
Practice Operations ManualThis industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice.

*This comparison article reflects information available as of February 2022.

*Pricing with current special offer available until the end of this month.
All prices are in USD

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Here’s what Power Diary Clients are Saying…

"Love Power Diary and won't be changing! Good customer service with quick and detailed replies. The online portal has saved me hours of admin. It's also easy to use and has multiple functions."

Dr. Defne Demir,

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"Very easy to use. Interfaces with Xero, and Medicare and MailChimp. So convenient to use from an iPhone or iPad too!"

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"Quick and Easy! Makes payments and Medicare rebates so simple and fast you might rethink your need for an admin assistant. I did."

Dr. Alanda Thompson,
Sunshine Psychology

"Very simple to use. The support has been prompt and helpful. Clear interfaces. Would recommend to any similar business."

Antony Choice,
Sports Massage & Injury Management Clinic

"Power Diary is my virtual business partner! As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. PD gives me all this plus insights, trends and the ability to view my business from every angle, and help inform direction and investment. My favourite features include; Central depositary for all client data, Automated client messages, Financial reporting, Personalisation functionality, and Customer service excellence."

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You can contact us through email, online chat, or access our knowledge base.

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