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PPM vs. Power Diary

A practice management system can really make a difference to the running of your practice. Whilst PPM and Power Diary are both great options, there are some very different functionalities you should know about.

What’s the difference between
PPM and Power Diary?

In a nutshell, Power Diary gives you more features at a much lower price. If your practice would benefit from advanced two-way communication, a client portal for online bookings and payments, as well as robust integrations, then Power Diary will be the best option for you. Particularly if you need to access your data remotely – see below to find out why.

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I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.

Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health

It's been the best program to use. It makes life a whole lot easier. Especially when it comes to the...

Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology

Absolutely love Power Diary! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health...

Alison Wheatley,
Byford Physiotherapy

Why should you choose Power Diary?


Affordable Pricing

Practice management systems can really improve efficiency, and in turn increase profits, but affordability will always be taken into consideration when choosing the most suitable system for a practice.

When comparing the pricing of PPM and Power Diary, the difference is quite substantial. With a starting price of £99 (GBP) per diary per month, a single practitioner with PPM will pay in excess of a practice requiring a 7 diary plan with Power Diary.

In contrast, Power Diary supports practices of all sizes by offering four plans based entirely on the number of diaries required, with each increment resulting in a lower price per diary. Every account benefits from access to all features, with the ability to add and remove diaries whenever needed.

See below for a full price comparison, or start your free trial today.


Client Portal for Online Bookings and Payments

Unlike PPM, Power Diary offers a client portal, allowing clients to view their preferred clinician’s availability, then book, reschedule or cancel their own appointments, and even pay for them at the time of booking using our integration with Stripe. Requiring prepayments not only improves your cashflow, but also almost guarantees attendance.

Power Diary supports adding a ‘book now’ button to your website or facebook page, with any appointments made through the portal requiring no approval from you, and automatically updating your calendar. You can of course set booking rules and select custom availability for online bookings!

Other functionalities of Power Diary’s portal include telehealth video calls, viewing invoices, sharing documents, and more. You can even apply your own branding to really impress your clients; add your logo, a header image, and your brand colours, as well as include personalised instructions, a cancellation policy, and more.

PPM makes no reference to a client portal or online bookings, and their system does not support prepayments.


Streamline with Integrations

Power Diary offers various integrations to improve not only your experience, but your client’s too, and we are always looking for new additions to improve our system even further.

As mentioned, through our integration with Stripe, your clients are able to pay for appointments via the Client Portal at the time of booking. Stripe also enables you to collect payments during home visits, and allows clients to settle invoices via the portal.

Other popular integrations include Xero, providing simple and professional invoicing, and Mailchimp to maximise your marketing efforts and improve client relationships further with seamlessly automated emails.

It appears that PPM does not currently support any integrations.


Advanced SMS and Email Communication

Good communication can really improve the running of a health practice. Whilst both systems send automated reminders, there are some key differences to note…

Unlike PPM, Power Diary not only sends automated appointment reminders, but also has inbuilt logic to process client responses, either updating the status to ‘confirmed’ within your diary, or allowing the client to cancel, greatly reducing the amount of time spent on administration, and providing you with an accurate and up-to-date schedule.

Power Diary also facilitates advanced two-way SMS messaging with clients, all from within the app. Messages are conveniently grouped together to allow for seamless conversations, and for clients it will just seem like a normal text chat.

Additionally, you are able to send and receive emails, allowing practitioners to easily share reports with referrers or third parties, as well as provide feedback.


Access From Anywhere

Power Diary is a web-based software, which means that customers can access their account from anywhere using a computer, tablet or smartphone – all you need is an internet connection.

PPM however requires software to be downloaded to a PC or Mac, and whilst there is a hosted cloud solution, it can only be accessed remotely via a device which supports their remote desktop app, which does not appear to be compatible with devices such as a mobile phone or tablet.

Power Diary has been designed and tested to work well across all device types and practitioners love being able to access the information they need, from wherever they are.


In-Platfrorm Practice Operations Manual

Power Diary’s Practice Operations Manual includes a core set of done-for-you policies and procedures developed by a team of industry experts, it covers everything your practice needs to operate. Plus, it’s easy for you to edit, delete and archive the existing policies and add policies of your own.

It’s all available to you at no additional cost when you start with Power Diary. PPM doesn’t offer this feature, in fact, no other practice management system does.

No risk with our Money-Back Guarantee

Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Power Diary isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.

Still not sure whether to choose
Power Diary or PPM?

Here’s a chart where you can make a fair assessment…

Power Diary vs. PPMPower DiaryPPM
Free trial
Price for 1 practitioner (per week)£8 £4*Prices start at £22.85 (£99 / month)
Price for 3 practitioners (per week)£14 £7*N/A
Price for 7 practitioners (per week)£20 £10*N/A
Price for 15 practitioners (per week)£32 £16*N/A
Price for 30 practitioners (per week)£45 £22.50*N/A
Calendar managementChoose from multiple appointment types with colour coding. Able to set appointment flags to show booking status. Can support multiple locations and flexible recurring availability patterns.Yes, but very limited functionality compared with Power Diary.
SMS & email remindersSend up to 3 SMS and email reminders per appointment, with flexible sending times. Responses auto-update appointment status within the diary.Yes, but responses do not update the booking status within the calendar.
2-Way SMS chat2-Way SMS chat supported with clients, colleagues and third parties from the SMS panel within the app. Messages grouped together into conversations.
TelehealthIncluded with every account for no added charge, and is extremely easy to use (clients join by simply clicking a link). Fully integrated and compliant with all health standards including HIPAA, and uses end-to-end encryption.There is no remote system for video consultations with PPM.
Online FormsMaximise use of appointment time by sending online forms prior to bookings. Accessible via a unique link within an email or SMS, collecting data and signatures. Set notifications to flag when forms are completed.There is no mention of online forms on PPM’s website.
Client management systemThere is no mention of online forms on PPM’s website.
Treatment notesOver 100 specialised and fully customisable templates. Create and store multiple templates according to requirements. Easily duplicate previous notes, and view full edit history of templates.Ability to scan or import documents, results, x-rays and MRI/CT/ultrasound scans, but it appears that treatment notes are not supported.
Online bookingsOnline bookings can be made via the portal, automatically updating the diary. Apply branding to the booking portal, including colours, a logo and a header image.
A booking link can be added to a website or facebook.
Online bookings do not appear to be supported by PPM.
Invoices & paymentsFully integrated invoicing, enabling invoices to be sent directly to clients via the app. Able set calendar alerts to flag clients with outstanding payments, and alert practitioners of new bookings made by clients with unsettled invoices. Also able to block clients from booking until fully settled. Integrates with Xero and Stripe.Yes, but very restricted functionalities compared with Power Diary. Unable to send invoices directly to clients – must be downloaded as a PDF and manually sent via external email. No integrations available with external invoicing or payment processing programs.
Credit card processingPayments can be required and processed at the time of booking online, during home visits, and directly through the client portal.
Reports & analyticsYes, but limited reporting options compared with Power Diary.
Money-back guarantee
Data import serviceComprehensive data import service free of charge.
Practice Operations ManualThis industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice.

*This comparison article reflects information available as of April 2020.

*Pricing with current special offer available until the end of this month.
All prices are in GBP.

You can see why Power Diary is trusted by thousands of practitioners.

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Here’s what Power Diary Clients are Saying…

"My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!"

Tony Logan-Stevens,
Remedial Massage Therapist,
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"Power Diary is my virtual business partner! As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. My favourite features include; Automated client messages, Financial reporting, and Customer service excellence."

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"Love Power Diary – easy to use /navigate for both myself & my clients. Clients love the reminder text messages. I don’t have a web page, but I was still able to set up the diary & my clients found it easy to access & the convenience of booking themselves in. Thank you for making it easy for me."

Michelle Rademaker,
Remedial Massage,
Michelle Rademaker Therapies

"Love Power Diary and won't be changing! Good customer service with quick and detailed replies. The online portal has saved me hours of admin. It's also easy to use and has multiple functions."

Dr. Defne Demir,

"Great easy booking system - love that I can do reports, store patient notes, send emails, invoices and write letters. Has made my business seamless!"

Sarah Sealey,
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"Quick and Easy! Makes payments and Medicare rebates so simple and fast you might rethink your need for an admin assistant. I did."

Dr. Alanda Thompson,
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You can contact us through email, online chat, or access our knowledge base.

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