'Do you know what we like the most about your clinic?'
The unknown voice came from behind me in a crowded room of GPs and Practice Managers. My ego instantly generated a list of possible answers… effective treatments, awesome team of clinicians, patient’s love us…
'It’s your short letters’, came the answer, putting a quick end to my flight of fancy.
Here, Damien explains how to use referral feedback letters to grow your clinic.
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Burnout rates among mental health professionals are at an all-time high. If you can prevent it from happening, you can protect the wellbeing of your employee and the productivity of your practice. Here is how to recognise burnout!Read More
A business plan is an essential strategic discipline for both new and established practice owners. If you put the effort into researching and planning upfront, you are setting yourself and your practice up for success, and it all starts with a rock-solid business plan.Read More
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It’s been a while since we posted an official update of new developments on the Power Diary system, only because we’ve been too busy actually doing the updates! In the last 6 months our team brought some significant new features and many more smaller improvements.Read More
Statistics show that COVID-19 has led to a spike in anger levels across the world. You may have even noticed this in your clients. As a healthcare practice owner, you need to equip yourself and your team to deal with angry clients and make it easier for them to engage productively.Read More
To boost medical practice productivity without running your staff into the ground, you need to start working smarter, not harder. Technology can do a lot in this area, as can learning to outsource and delegate. Learn more here.Read More
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Patient satisfaction goes hand in hand with patient retention, but if you don’t measure your client's satisfaction, how do you know whether you need to improve? Learn how surveys can help boost the patient experience in your practice.Read More