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Practice Management Blog

Release Notes: August 2021

Medicare Integration Updates

In relation to the essential Medicare Integration updates, we submitted our results for the Preliminary Testing to Medicare Services Australia. With basic production-mode transmissions to Medicare Services Australia, they verified that our Medicare functionality meets all of the security and data handling requirements.

Once we receive the specific test plan for our integration, we will be able to book the Integration testing with an allocated Product Integration Officer from Services Australia. This is the formal testing stage where our functionality will be thoroughly tested, reviewed, and upon satisfactory completion of all the test cases, our Medicare functionality becomes certified.

Other Notable Changes

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    New: In the Client Portal, we now allow a setting to display start times every 45 minutes

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    New: We now show the appointment start time next to the date on printed invoices

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    New: We added a ‘gender’ merge field to use in communication templates

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    New: We added a ‘Payable By’ column to Sales report

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    New: We added a ‘Preferred Name’ column in the Client Advanced Search Report

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    New: We added an ‘Appointment Type’ column to the Appointments Report so users can find group appointments

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    New: We add the ability to Choose Columns to the Advanced Search and added Gender as an option

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    New: We now have the ability to include 3 decimal places in tax rates (e.g. 6.625% instead of 6.62%)

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    New: We now have the ability to change or select a service on invoices with session packs

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    Improved: We reduced the load time for the Waitlist

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    Improved: We’ve improved the handling of invoice modifications when Power Diary is open in multiple browser tabs

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    Improved: Business names now support international characters

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    Improved: The selection of Tyro Merchants behavior (for cases where there is no match found)

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    Improved: We improved the layout of various pages

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    Improved: We changed the check boxes on forms to display vertically

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    Improved: We’ve increased the maximum length on the description field for HealthPoint claims

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    Improved: We improved the speed of the Data Export generation and download

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    Improved: The Service Template now updates faster

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    Improved: We now provide better hover-over messages on Session Pack charging

  • 🛠️

    Fixed: There was an issue with the {AppointmentAddToCalendar} merge field not generating a calendar file when clients booked an appointment in Client Portal

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    Fixed: ICS (calendar file) attachments were not properly read as calendar events in Google Calendar

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    Fixed: There was an issue with the date range being off by one day when selecting payments to export to Xero

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    Fixed: Some intermittent Medicare processing issues

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    Fixed: There was a temporary issue that prevented emails from being sent using the email dialog

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    Fixed: There was an error when attempting to book a class with payment set to ‘required’

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    Fixed: The Tyro item code length was being incorrectly flagged as too long

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    Fixed: An issue with the Accounts Receivables report when displaying Third Parties

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    Fixed: In specific circumstances, the appointment panel turned blank when entering a client’s name

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    Fixed: Attempting to view sent Communication Activity previously resulted in an error on mobile devices

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    Fixed: The display of categories in the Search bar were overlapping

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    Fixed: The filters on Log Files were previously case sensitive – this has now been changed

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    Fixed: We now recalculate the Invoice Paid date if the payment received date has been changed

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    Fixed: There was an occasional problem when emailing an invoice resulting in a ‘Failed to print PDF’ error

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    Fixed: The menu item “Edit recurrence” was previously visible even when there were no recurrences after the first appointment

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    Fixed: We now do not disable client reminders if the phone number is invalid or absent

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    Fixed: We’ve changed the Referrer Profile so that it does not default to the “Dr” salutation

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    Fixed: There was an issue with the selected Preferred Practitioner not being saved when a new client was created

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    Fixed: In the Online Forms, if the Email linked profile field was being used, the form could not be saved if the field is empty

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    Fixed: There was an error when attempting to Batch Submit all Medicare Claims

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    Fixed: There was an error when updating session pack changes which resulted in the invoice totals to be incorrect

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    Fixed: Previously the Invoice Discount percentage rounded up when Item Quantity was changed

  • 🛠️

    Fixed: Previously the Invoice Payments Column in Activity Report was not Returning Valid Values

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    Fixed: There was an error with the Payment data export timing out

  • 🛠️

    Fixed: Previously, users were unable to copy body text from sent emails in the Communication Activity Section on the Client Profile – this can now be done

  • 🛠️

    Fixed: There was an error in situations where the Waitlist results were Empty

  • 🛠️

    Fixed: Under rare and specific circumstances, a Diary Contact was not receiving SMS notifications when the client cancelled via SMS reply

  • 🛠️

    Fixed: In the Medicare Bulk Bill Report, the Paid and Run Number Column was showing “Not Available” despite confirmed payment from Medicare

  • 🛠️

    Fixed: There was an issue with Bulgarian characters resulting in question marks – this is now resolved


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