Helping practices be successful is at the core of everything we do at Power Diary. We truly believe we can only ever be successful if our customers are successful. Whilst free trials are great, it is often hard to tell if a Practice Management Software is right for your practice until you’ve used it for several months or even more.
No Tricks, Catches or Lock-In Contracts
We think these strategies are fundamentally unfair to practices. We want people to use Power Diary because they love the system, and enjoy the differences it makes to their practice, not because they’re locked into a contract, or are worried about cancellation fees or accessing their data.
We understand that deciding which Practice Management System is right for your practice can be a confusing and difficult task. Our goal is to make it as simple and risk-free as possible. It is too easy for software providers to make all sorts of claims and promises in an attempt to convince people to commit to using their particular system. Many software providers often require new customers to subscribe for a minimum period or lock them in by offering a (non-refundable) repayment for a year in exchange for a small discount. To discourage customers from leaving, some systems even charge account cancellation fees, data export fees, or prevent data from being exported altogether!
Our ‘Happy Customers Forever’ Initiative gives YOU the Power
Power Diary introduced our industry-first ‘Happy Customers Forever’ Initiative over 9 years ago and have offered it continuously ever since. Happy Customers Forever has four key pillars that are designed to provide complete freedom and peace-of-mind:
100% Money Back Guarantee for a full 12 Months
All Power Diary accounts are covered by a 100% money-back guarantee for a full 12 months. This means you can start your account now and use it as much as you like. If at any time during the next 12 months you think it isn’t the right fit for you can just cancel your account and we’ll refund 100% of any subscription fees you’ve paid so far. Think of it as a 12-month test drive!
Pay Monthly, as-you-go
Power Diary accounts are simply paid monthly as-you-go. There are no setup fees, annual prepayments, renewal fees, or support charges. Unlike most systems, Power Diary does not require customers to pre-pay for SMS use. Rather than having money tied up in pre-purchased ‘SMS credits’ with Power Diary, your SMS use is invoiced retrospectively. This means you’ll only ever pay for SMS after you’ve actually used them. (In some cases, you’ll also need to pay monthly for a dedicated SMS number if you wish to use this service.)
Export your Data, Anytime
Your data always belongs to you. You can export a full copy of your data anytime using the data export tool that is available in all accounts. This is completely free and easy to do. You won’t even need assistance from the Support Team (although naturally, we’re happy to help if you need a hand.)
No Lock-in Contracts, Minimum Periods or Account Cancellation Fees
We don’t believe in lock-in contracts, minimum periods, or cancellation fees. You can cancel your account at any time and without any notice period.
We think these four pillars are central to ensuring we deliver a system that adds value to practices every single day and results in having truly Happy Customers Forever. (See what our customers are saying about Power Diary here)
Questions about our Money-Back Guarantee?
Have another question? Contact Us or click the Chat icon (in the bottom right corner of the screen) and ask away.