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SMS & Email Communication

Automate appointment reminders, send SMS or email promotions, and keep in touch.

Automated SMS and Email Appointment Reminders

Eliminate no-shows and last minute cancellations.

You work hard to fill up your weekly diary. Your days are planned and your clinicians are ready and waiting for their appointments. So when all systems are “a-go” and the patient is nowhere to be found, it’s frustrating, and extremely costly. Our advanced appointment reminder and communication functionality helps eliminate pesky no-shows all together.

• Send up to 3 automated reminders per appointment
• Slow no-shows with early weekend reminders
• Enjoy auto appointment confirmation

Two Way Chat with Clients

Our unique two-way chat facilitates back and forth communication between you and your valuable clientele. Maybe you need to follow up on paperwork, or the client wants to let you know they’re running a bit late. Whatever it is, handle it all by SMS within Power Diary.

Marketing Communications

Being able to communicate with your clients in bulk makes running a practice so much easier. That’s why we’ve taken our communication functionality one step further by allowing you to execute a bulk send. Send out a text promotion or schedule update. We believe in keeping people in the loop; and with both email and SMS (bulk or single send), you can do just that.


From bulk sending a mass email marketing campaign to communicating 1 on 1 with a prospective client; you can do it all within the parameters of your Power Diary account. Whether it’s a promotional message or just a simple check in; we’ve built a system that supports your unique email marketing and communication requirements.


Did you know that over 99% of all text messages are opened and read within 5 minutes of delivery? That statistic alone makes texting a borderline can’t ignore marketing and communication method. As long as you’re obeying best practices (texting at reasonable hours and not messaging without expressed prior consent), both bulk and single send SMS are proven to be highly effective.

Need some inspiration? Here are some proven marketing ideas for clinics.

20% off all 60 minute Swedish massages; show this text before 8/10 to redeem.

Stop down before December 14 and get a free $10 gift card for every $30 purchased.

Happy birthday Stacey! Stop down today and show this text to claim a free treat.

Wondering what a general announcement or information might look like? Here are some examples.

Please remember to bring your new patient paperwork to your appointment tomorrow at 1PM.

Hi Sarah! I just had a spot open up at 1:30 tomorrow. Would you like to reserve that slot?

Hi Dawn! Don’t forget to bring your X-Rays to tomorrow’s appointment. See you soon!

Create and Send Client Statements

With merge fields, custom reminder content, and adjustable reminder settings, you take personalisation to a whole new level. Merge fields allow you to include a unique identifier (as first name) in your communication. And trust us when we say, this personalisation goes a long way.
With customisable reminder content, you can use a default message or write a personalised message to suit the client’s needs.
Finally, adjustable settings allow you to distinguish reminders at the practice, client, or appointment level.


Personalising your communication assures your clients that they’re more than just a number. This added effort is great for increasing retention.


When you customise settings to fit the unique preferences of your client, you let them know you don’t believe in a “one size fits all” approach.


Let our system focus on automating the mundane, everyday work so you can dial in and give your client the best treatment possible.

Practice Management Software for Every Clinic

Power Diary’s clinic management software was designed to meet the needs of clinics across a variety of healthcare disciplines, including:

  • Physiotherapists clinics: Use treatment notes with body charts, and benefit from Power Diary’s integration with Physitrack.
  • Chiropractors clinics: Manage a busy calendar efficiently while also storing x-rays and MRIs securely.
  • Mental health clinics: Power Diary offers high levels of data security, session notes and the ability to create time-saving custom note templates.
  • Podiatry clinics: Update client information from anywhere, whether in the clinic or conducting an in-home appointment.
  • Massage therapy clinics: Allow clients to book their own appointments online, record treatment notes and offer follow-ups in just a few clicks.
  • Speech therapy clinics: Link family contacts and start telehealth appointments without leaving Power Diary.
  • Acupuncture & Chinese medicine clinics: Keep your practice organised and manage clients seamlessly.
  • Osteopathic clinics: Update custom client note templates and send automated follow-ups.
  • Homeopathic clinics: Provide services and have the flexibility to sell products, with or without an appointment.
  • Dietary clinics: Maintain detailed notes about client progress and never lose track of a payment.
  • Occupational therapy clinics: Update client notes quickly and easily from anywhere.
  • Social work clinics: Keep your records current on the go, and manage multiple locations as needed.
  • Counseling clinics: Remove the stress from practice administration with cloud-based clinic management software.
  • Therapy clinics: Reminders, notes, online bookings invoicing and marketing integrations empower you to streamline your practice.
  • Naturopathy clinics: Complete detailed notes post-session, securely stored with the client’s information and history.

Why Choose Power Diary?

Selecting the right practice management software is an important decision, but Power Diary covers all of the bases,
making it an obvious choice. Here’s why…

Spend Less Time on Admin

Power Diary is designed to empower practice owners, practitioners and admin teams to operate efficiently and make the business of running a practice easy – so that you can focus on actually seeing patients. We aim to reduce time spent on admin with features to help manage schedules, billing, treatment notes, service delivery, operations, and more.

Work from Anywhere

Power Diary is an online practice management software – so it’s accessible from anywhere. You can use Power Diary when working from home on a tablet, checking your schedule from your mobile, or coming to the clinic and using a computer. Being cloud-based also provides security benefits, and your software is always up-to-date.

ISO 27001 Security Certification

Power Diary is one of the only practice management systems to be certified with ISO 27001 – the highest global security standard for healthcare data. Power Diary is also fully compliant with all applicable healthcare data privacy and security laws and frameworks in the markets we serve. Our top priority is to ensure patient data security.

Create a Practice You Love

Our software is designed to help make your health practice a joy to manage. By using Power Diary, you also join a vibrant community where valuable insights and advice on managing health practices are exchanged. You also gain access to a wealth of free webinars, tutorials, articles and tools that provide support for growing and managing a thriving health clinic.

Easy Data Migration & Import

When you move to Power Diary from another practice management system, we provide a fast and free data migration service to import your existing data without missing a beat. This can include clients/patients, contacts, referrers, appointments, services, invoices, payments, treatment notes and more. Just upload your files, and let us do the rest.

Unlimited, Free Support

Power Diary’s customer support is best in class, and our team is available by online chat and email 7 days a week, almost 24 hours a day. We take immense pride in providing fast, friendly, and expert support that truly sets us apart. Plus, Power Diary is simple, intuitive and easy to use with no tech skills required. With no software to install, you’ll be up and running in minutes.

FREE Practice Operations Manual

By using Power Diary, you access your own Practice Operations Manual. This comes with over 100 pre-written policies and procedures that you can easily add to and modify to suit your practice. It helps ensure you’re meeting the standards of your professional, legal and regulatory obligations, as well as increasing predictability and practice productivity.

Best Value for Money

Power Diary’s goal is to empower health practices, which is why our pricing is designed to be extremely affordable. Whether you’re a solo practitioner or a large, multi-location clinic, Power Diary’s pricing is cost-effective and fair. Start a 14-day free trial (no credit card required!) to see how Power Diary creates value and makes a difference in your practice.

Flexibility & Money-Back Guarantee

We don’t believe in lock-in contracts. With Power Diary, you can upgrade, downgrade, or cancel at any time. You own your data and you can export whenever you choose. You can start with a free trial, but after that we also provide a Money-Back Guarantee so if you decide Power Diary isn’t right for you, we’ll refund 100% of your subscription fees.

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