Working hard to help our clients get the most out of Power Diary
Customer Support & Feature Request Coordinator
Harry knows Power Diary inside out and is always happy to help. With so many of our clients in the healthcare industry, he loves helping those who help others. While Harry has deep technical knowledge, he prides himself in being able to present information in a way that makes sense to our users. Harry also helps organise and prioritise our feature requests. When he’s not working, Harry enjoys rock climbing, reading and appreciating music. He is also a keen writer and dreams of publishing a book one day.
Customer Support & Account Manager
Ella provides customer support and account management from the UK. She particularly loves it when she is able to help clients who say they are ‘not IT savvy’ and working with a diverse group of practitioners. She previously ran a corporate coaching practice for over a decade and empathises deeply with the stresses of practice management. A lifelong interest has been to live in unusual places such as a castle, a nunnery and a cabin on a lake. Her favourite hobbies are activities that feature the sea.
Customer Support & Demo Extraordinaire
Madi provides customer support and our clients appreciate her super friendly and enthusiastic nature. She especially loves helping new users get up and running on Power Diary – whether through demo calls where she walks through everything, or by answering queries via online chat. When she’s not working, Madi likes to explore different places and dreams of traveling to as many countries as possible! She also enjoys camping, going to the movies, singing (although she says she’s not good!), and going to music festivals.
Customer Support & Data Import Specialist
Claire has worked with Power Diary for over 5 years and knows our system inside out. Her curious nature and problem-solving skills allow her to provide superb customer support. Claire also handles many new client data import requests – luckily she enjoys solving challenges and working with data to ensure new accounts are set up in the best way possible. When not working, Claire enjoys basketball and gardening (and dreams of one day having a small hobby vegetable or fruit farm).
Customer Success Representative
Paul loves working with people to achieve their business goals and helping them find ease with the business processes of their practice. He is a people-person through and through, with a genuine intent to help. Paul also loves to talk – a lot, which makes him perfect for this role! Outside of work, Paul volunteers at several community organisations and is also a part-time school instructor. For fun, he likes to play badminton, go to the beach, or cook with his family. He’d love to travel to ancient cities, see and study narwhals, and live near the coast.
Abizar writes support articles to make it easy for people to understand how they can use Power Diary to its full potential. He loves showcasing the different features within the system and says that ‘once you start using them – you won’t be able to live without them!’ He writes like he talks, and loves to make our documentation simple and light-hearted (sometimes even funny!). When he’s not working, you can find Abizar playing volleyball, listening to podcasts, exploring the countryside or watching too much TV. He dreams of living long enough to see people settle on Mars!
Continuously improving Power Diary to make it the best practice management system available
Miki’s role is to ‘grease the wheels’ within the tech team in order to maximise productivity. He knows that the single most important thing is the people, and combines his engineering and technological problem solving ability with organisational, administrative, and management planning skills to set the team up for success. Miki is also a pilot, so when he’s not working, he can often be found doing local flights for fun, cross-country flights for transport, or instructing the next generation.
Alex is an end-to-end software developer who works on new features and all types of technology improvements. He loves the fact that Power Diary is constantly improving and growing and genuinely helping thousands of practitioners run their businesses better. (He especially loves seeing the glowing reviews come in from our clients that show us how important our work is.) Outside of software, Alex loves to play guitar and travel – he particularly enjoyed his recent trip to Australia.
Oleg was one of Power Diary’s first employees and has even moved countries while working with us! Oleg has worked on most areas of the Power Diary code and his ability to break tasks into formal processes and algorithms helps ensure our system gets more robust, while ever more and more practices are using it. Oleg enjoys the fact that he can use a range of technologies and tools in order to find the best solution. Outside of work, Oleg enjoys reading and running.
Alexey is a software developer who works on new features and making improvements to Power Diary. He prides himself in creating reliable and stable software solutions that make our clients happy. Alexey loves to work on interesting tasks and learning the latest technologies he can apply in the development. He also says his “excellent colleagues” are one of the best parts of his work. When not working, Alexey’s favorite hobby is to go skiing.
Dmitry works on improving the Power Diary system. He likes to create new features and work on complicated tasks which require him to learn new things. Dmitry says he especially likes the working process at Power Diary. Outside of work, he likes to spend time outdoors or reading books (particularly series like Harry Potter, Lord of The Rings, and A Song of Ice and Fire). He also loves playing board games with lots of intricate rules.
Aleksei works on the Power Diary system and is known for his attention to detail and pursuit of perfectionism. He most likes seeing the instant result of his work and hearing positive feedback from clients (luckily we have lots!). In his spare time, Aleksei likes to read, play ice hockey, and enjoys music and art. He also enjoys traveling and would love to visit Hobbiton in New Zealand and see whales.
User Interface Developer
Helmy is a UI developer and gets a buzz when “we release a new feature and users love it and they acknowledge it’s improving their business or making their day to day better – that’s really cool.” Helmy tries to think as our users would so that we can provide the best user experience possible. Outside of work, he likes to spend time with his wife and daughter and dreams of living near the beach or having a ranch.
Michael is a software engineer and is responsible for developing new features and maintaining the system. He most likes working on parts of the code that he hasn’t used before and creating new architectural solutions. Michael prides himself on following best coding practices and is diligent with his work. He has recently become a father and loves spending time with his baby daughter. Michael also loves learning about space.
UI / UX Developer
Robin is a UX/UI designer who works to make the Power Diary application increasingly simple to use and pleasant to the eye. He loves incorporating design theory with real client feedback. Robin is known for being great with prioritising work to meet deadlines and enjoys collaborating with the development and support teams. When he’s not working, Robin enjoys spending time with family, drawing, reading, or watching movies.
Communications & Marketing
Sharing practice management tips with clients and spreading the word about Power Diary
Roxanne coordinates many of our communication and marketing projects. She is also responsible for managing our social media accounts and loves making connections plus the freedom to be creative. Outside of work, Roxanne loves travelling and dreams of one day converting an old van into a home and travelling with her partner and dog. For now though, she enjoys walks with her family, listening to audiobooks and binge-watching Netflix.
We have Kath to thank for writing many of the articles for Power Diary – pop over to our blog to see for yourself! Kath is great at researching and synthesising information, and collating it into a cohesive (hopefully engaging) flow for our readers. She loves the range of topics we cover and learning new things. With three small children, Kath doesn’t have a lot of spare time, but when possible, she loves to read or run with a friend (fueled by the reward of coffee afterwards).
Nadiia is a UX/UI designer and is currently working on the new Power Diary website. She loves the way design plays such an important part in communication and the entire user experience. Nadiia feels proud to be creating a tool that helps so many people. Outside of work, she enjoys spending time with her family, riding her bike or scooter, and kayaking. She also likes running marathons, playing piano and yoga.
Razvan is a former Cisco security engineer and now works on the Power Diary website. His attention to detail and perfectionist qualities make him perfect for this role and he says he loves the professionalism of the way our team works together. Outside of development, Razvan enjoys spending time with his family, traveling, meditating, listening to classic and rock music, and playing Assassin’s Creed on the PlayStation.
Directing the team and doing all the other things!
Co-founder & Head of Customer Success
Damien’s experience as a clinician and co-founder of a successful private practice, along with his interest in business and technology, created a desire to build a better practice management system. He is extremely passionate about helping health care practices and says; “I can’t think of a more rewarding way to spend my time than providing a system that helps healthcare professionals do what they do best.” For fun, Damien enjoys travelling, mountain bike riding, taking on DIY projects that exceed his skill level(!), and going fishing with his daughter.
Co-founder & Head of Product Development
Paul has built several successful technology businesses and loves the intellectual challenge of building scalable and robust software systems. His aim is to make Power Diary ever more powerful, while also maintaining the simplicity that makes people’s lives easier. Paul enjoys working with his team of skilled developers and solving complex problems together. He is also a keen adventurer and has scaled many of the world’s tallest mountains – including Everest! When not working, Paul spends his time skiing, cycling, or taking his kids on mini outdoor adventures.
Head of Strategy, Marketing & Growth
Fiona looks after communications and expansion into new markets for Power Diary. She has previously built several businesses – each based on using technology to help small businesses. She has an MBA and has also worked with a large strategy consultancy, but is most passionate about helping small business owners succeed. She loves using technology to make people’s lives easier and is passionate about productivity and simplicity. When not working, Fiona enjoys spending time on the lake with her family, doing yoga, paddle-boarding, or entertaining friends.