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Our Team

The people are the heart, soul, and brains behind Power Diary

Customer Support

Working hard to help our clients get the most out of Power Diary

Diana from Power Diary

Diana

Customer Success Team Manager

Diana manages our global Customer Success Team, and believes that in addition to the Power Diary team and culture, the product is something to be proud of. She brings extensive experience in customer service management, training and process improvement to her role at Power Diary. Outside of work, Diana enjoys travel, family time, walks and sports. A secret ambition is to own a bed and breakfast one day!

Favourite emoji: 💖

Harry from Power Diary

Harry

Customer Operations
and Technical Lead

Harry knows Power Diary inside out and is always happy to help. With so many of our clients in the healthcare industry, he loves helping those who help others. While Harry has deep technical knowledge, he prides himself in being able to present information in a way that makes sense to our users. Harry also helps organise and prioritise our feature requests. When he’s not working, Harry enjoys rock climbing, reading and appreciating music. He is also a keen writer and dreams of publishing a book one day.

Favourite emoji: 🤠

Meryl from Power Diary

Meryl

Customer Success Team
Leader (AU)

Meryl has a passion for great customer service and supports Power Diary users with her strong problem-solving and analytical skills, combined with her project, technology and business background. She has a friendly personality and enjoys being part of our “super sleuth” team to get to the bottom of any issues. She especially loves working with our wonderful customers. Any free time she has is usually spent with family and friends, exploring, and enjoying sunny boating days. Meryl describes herself as a homebody at heart and loves curling up with a good book.

Favourite emoji: 🙊

Callum from Power Diary

Callum

Senior Customer Support
Agent

Callum is based in the UK, and with a background in online software, he has good experience with supporting customers and resolving any technical issues. He particularly enjoys contributing to clients’ business growth and loves that no two days are the same, with each bringing a new challenge. Outside of work, you’ll find Callum cooking, at the gym or watching Netflix, and he loves gaming and travelling to new places. Callum’s ambitions are to live 100% eco-friendly and off-the-grid (but maintain fibre-optic internet) and to own a record player with classic vinyl.

Favourite emoji: 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Katie from Power Diary

Katie

Senior Customer Support
Agent

Katie provides customer support from the US and loves helping customers to grow their businesses by solving any issues they encounter. With both her specialist knowledge and empathic approach, Katie works well with a variety of learning and communication styles. Outside of work, she loves spending time with her dogs, and her hobbies include gardening (even growing her own vegetables!) and quilting with her grandmother. A dream is to one day live in another country and fully immerse herself in another culture.

Favourite emoji: 💗

Ericka from Power Diary

Ericka

Senior Customer Support
Agent

Ericka provides customer support from the US and enjoys making support fun for Power Diary customers, she’s great at explaining technical things to non-technical people. Outside of her work with Power Diary, Ericka is a singer/songwriter, plays guitar, loves to draw and paint and spends time with family, her two cats and two dogs. A secret ambition (that’s not really a secret!) is to live outside of the US someday.

Favourite emoji: 😂

Abizar from Power Diary

Abizar

Customer Support Agent

Abizar writes support articles to make it easy for people to understand how they can use Power Diary to its full potential. He loves showcasing the different features within the system and says that ‘once you start using them – you won’t be able to live without them!’ He writes like he talks, and loves to make our documentation simple and light-hearted (sometimes even funny!). When he’s not working, you can find Abizar playing volleyball, listening to podcasts, exploring the countryside or watching too much TV. He dreams of living long enough to see people settle on Mars!

Favourite emoji: 💪

Justin from Power Diary

Justin

Customer Support Agent

Justin is a quick-thinking problem-solver with a strong focus on customer satisfaction, so supporting our users comes naturally. Whether the task involves fixing an issue or helping a customer get the most from Power Diary, he rises to the challenge. Justin is self-motivated, and with his background in online software, he has developed strong analytical skills. Outside of work, he spends time with family and friends, playing piano or video games, or hitting the gym, and one day hopes to speak fluent Japanese.

Favourite emoji: 😂

Tanja from Power Diary

Tanja

Customer Support Agent

Tanja is a member of our support team and as a people person, she loves helping our customers with any problems they encounter. She says that it “makes her day” when a customer is satisfied with our service! Tanja’s caring nature and great listening skills mean that she never gives up on a problem until it is resolved. Outside of work, Tanja loves skiing, boogie boarding, camping and travelling, as well as spending time with family and friends. She would also love to fly a light airplane!

Favourite emoji: 👍

Jessica from Power Diary

Jessica

Customer Support Agent

Jessica provides customer support from Australia and loves connecting with new people. She likes to read, study foreign languages and hang out with friends. Her secret ambition is to be able to fluently speak at least 5 languages other than English.

Favourite emoji: 😋

Stephanie from Power Diary

Stephanie

Customer Support Agent

Stephanie provides customer support from Australia and likes the work-life balance that comes with working at Power Diary, along with the passionate and motivated team. Stephanie brings special skills in education and high-level administration to her role, and when she’s not working at Power Diary, she enjoys watching anime, trying new restaurants and DIY home projects.

Favourite emoji: 🥰

Anu from Power Diary

Anu

Customer Support Agent

Anu provides customer support from Australia and brings previous experience in technical support and medical administration. She feels happy when helping customers resolve their technical issues and ensuring that they’re satisfied! Outside of Power Diary, Anu loves baking, gardening, sightseeing and listening to music. Her secret ambition is to visit all the wonders of the world, and two are already checked off the list!

Favourite emoji: 🥰

Matija from Power Diary

Matija

Customer Support Agent

Matija provides customer support from the UK, fulfilling a lifelong dream of helping others through this role. He finds satisfaction in assisting people while working alongside colleagues who share the same passion. Outside of Power Diary, Matija plays online games, chess and enjoys rock music. He enjoys taking day trips with his wife and discovering new places. A secret dream is to drive or, better yet, fly a flying car one day.

Favourite emoji: 😅

Olyvia from Power Diary

Olyvia

Customer Support Agent

Olyvia provides customer support from the US and has a passion for snowboarding, live music and learning new things. She brings a positive attitude to her work and is excited to expand her knowledge as part of the Power Diary team. Olyvia’s secret ambition is to experience the thrill of a helicopter drop to snowboard in the mountains of Alaska.

Favourite emoji: 😂

Data Import Specialists

Managing the data import process for new clients moving from other systems

Olexiy from Power Diary

Olexiy

Data Import Specialist

Olexiy is part of our data import team. His results-driven, curious nature makes him perfect for his role as he strives to get the best outcome for our new clients, making their switch to Power Diary as seamless as possible. He loves to develop new skills and processes, and really enjoys working within the team. Olexiy’s main passion is the sea, so outside of work, you’ll often find him windsurfing and participating in yacht crossings, and he hopes to one day visit the Caribbean Islands.

Favourite emoji: 😉

Trevor from Power Diary

Trevor

Data Import Specialist

Trevor puts his experience in data migration and project management to use as a member of our data import team. He enjoys working with his colleagues at Power Diary, the flexibility of remote work and the supportive culture. Outside of work, Trevor enjoys playing and designing video games, photography, writing fiction and spending time with friends and family. A secret ambition is to make a video game for a Nintendo console.

Favourite emoji: 😛

Software Engineering

Continuously improving Power Diary to make it the best practice management system available

Diego from Power Diary

Diego

Engineering Manager

Diego is part of our software development team. He likes to tackle problems with a customer oriented-approach, and always does so with a global view and long-term scalability in mind. Diego loves working within the super friendly and knowledgeable team. One day he hopes to move to a beach town and learn to surf. But for now, he enjoys spending his free time with his family, reading a good book, and occasionally doing some carpentry!

Favourite emoji: 👌🏼

Aleksandar from Power Diary

Aleksandar

Software Engineer,
Team Leader

Aleksander is part of our software engineering team and enjoys both the collaboration between people and the flexibility that comes with working remotely at Power Diary. He’s adaptable and likes learning new things. Outside of work, Aleksander enjoys spending time with family and the occasional fishing trip! A secret ambition is to create a board game one day.

Favourite emoji: 👍

Richard from Power Diary

Richard

Software Engineer,
Team Leader

Richard is one of our software developers and enjoys collaborating on tasks together with his team. He likes the most working on parts when there is a positive outcome for our clients. Richard enjoys spending time with his family and playing games online with friends. One of his dreams is to explore the world with his family.

Favourite emoji: 👏

Flippie from Power Diary

Flippie

Software Engineer,
Team Leader

Flippie is a member of our engineering team and likes the culture of trust and professionalism at Power Diary. He also enjoys not being bound to a specific location and the flexible working hours, which provides the opportunity for an amazing work-life balance. Away from work, Flippie spends time doing anything sports-related (whether it’s watching or participating), taking nature walks whenever possible and spending time with his wife and son.

Favourite emoji: 👍

Aleksei from Power Diary

Aleksei

Software Engineer,
Team Leader

Aleksei is a Software Engineer and Team Leader at Power Diary who brings persistence and commitment to his role. Aleksei enjoys working with his friendly and professional colleagues from all over the world. Outside of work, Aleksei finds joy in hiking, travelling and watching series. A secret dream is to visit the Hobbiton movie set in New Zealand.

Favourite emoji: 💯

David from Power Diary

David

Software Engineer,
Team Leader

David, Software Developer at Power Diary, is a team player eager to learn from others while sharing his own valuable experiences. The culture and technology stack are what he likes most about working for Power Diary. Away from work, David enjoys playing tennis and golf. A secret ambition is to run a charity one day.

Favourite emoji: 😆

Oleg from Power Diary

Oleg

Software Engineer

Oleg was one of Power Diary’s first employees and has even moved countries while working with us! Oleg has worked on most areas of the Power Diary code and his ability to break tasks into formal processes and algorithms helps ensure our system gets more robust, while ever more and more practices are using it. Oleg enjoys the fact that he can use a range of technologies and tools in order to find the best solution. Outside of work, Oleg enjoys reading and running.

Favourite emoji: 🤔

Alexey from Power Diary

Alexey

Software Engineer

Alexey is a software developer who works on new features and making improvements to Power Diary. He prides himself in creating reliable and stable software solutions that make our clients happy. Alexey loves to work on interesting tasks and learning the latest technologies he can apply in the development. He also says his “excellent colleagues” are one of the best parts of his work. When not working, Alexey’s favorite hobby is to go skiing.

Favourite emoji: 👍

Tihomir from Power Diary

Tihomir

Software Engineer

Tihomir is part of our team of software engineers and brings extensive programming knowledge from his previous experience. When asked what he likes most about working for Power Diary, he said he loves both working within the team and the projects themselves. Tihomir continually strives to be a better version of himself in whatever he does. Outside of work, you’ll occasionally find him in the gym, but he mostly spends his weekends exploring and visiting different places around his home.

Favourite emoji: 👌🏼

helmy from Power Diary

Helmy

Software Engineer

Helmy is a UI developer and gets a buzz when “we release a new feature and users love it and they acknowledge it’s improving their business or making their day to day better – that’s really cool.” Helmy tries to think as our users would so that we can provide the best user experience possible. Outside of work, he likes to spend time with his wife and daughter and dreams of living near the beach or having a ranch.

Favourite emoji: 🙂

Michael from Power Diary

Michael

Software Engineer

Michael is a software engineer and is responsible for developing new features and maintaining the system. He most likes working on parts of the code that he hasn’t used before and creating new architectural solutions. Michael prides himself on following best coding practices and is diligent with his work. He has recently become a father and loves spending time with his baby daughter. Michael also loves learning about space.

Favourite emoji: 🚀

Marc from Power Diary

Marc

Software Engineer

Marc is one of our software developers. He has a passion for engineering solutions, and is a firm believer that in order to excel at something, you must fully understand the problem at hand, as well as the available tools. He is always eager to learn and develop his skills, and says he likes how everything is organised at Power Diary! Outside of work, Marc plays different sports, particularly football and crossfit. He also likes reading about psychology, and loves to travel, aiming to one day visit every country in the world!

Favourite emoji: 😁

Andrei from Power Diary

Andrei

Software Engineer

Andrei is part of our software engineering team and likes that Power Diary plays an important role in improving people’s lives. He’s curious by nature, likes to learn and tries to achieve a balance between seeing the bigger picture and getting things done. Outside of work, Andrei enjoys going to concerts, reading, writing, sports, running (and a lot more!). His secret ambition is to write a novel.

Favourite emoji: 😆

Daniel from Power Diary

Daniel

Software Engineer

Daniel is a software engineer and likes that his work at Power Diary can have a positive impact on the lives of people around the world. His special skills include communication with teammates and a drive to study new technologies. Away from Power Diary, Daniel likes to spend time outdoors with his wife and children. His secret ambition is to visit every continent with his wife!

Favourite emoji: 😂

Mateusz from Power Diary

Mateusz

Software Engineer

Mateusz is part of our engineering team and appreciates the flexibility, atmosphere and working with the qualified people at Power Diary. When he isn’t at work, Mateusz stays active with sports, and also has an interest in beekeeping! He has a border collie named Kodi, and his dream to have a big garden with more animals.

Favourite emoji: 👍

Marko from Power Diary

Marko

Software Engineer

Marko is a member of our engineering team, and enjoys the flexible working environment at Power Diary. Outside of work, he enjoys sports, reading, and spending time with his children. Marko’s secret dream is to become a singer of a pop-rock band.

Favourite emoji: 🙂

Syed H. from Power Diary

Syed H.

Software Engineer

Syed is a software developer responsible for creating and maintaining new Power Diary features. He enjoys the friendly atmosphere as well as the challenges that come with his role. Syed’s special skills lie in seeking ways to improve the platform and its architecture – he also loves to program. Beyond work, he enjoys nature through hikes and sightseeing.

Favourite emoji: 😀

Goran from Power Diary

Goran

Software Engineer

Goran is part of our engineering team, and prides himself in being a team player with meticulous attention to detail. He enjoys working with Power Diary colleagues worldwide and appreciates the flexibility, allowing him more family time. Outside of work, Goran enjoys spending time with his daughter, reading, gaming and cooking. His secret ambition is to become a jiu-jitsu black belt.

Favourite emoji: 😂

Product

Understanding customers’ needs and being their representatives when liaising with the Engineering department

Mart-Marie from Power Diary

Mart-Marie

Product Manager

Mart-Marie is passionate about technology that makes people’s lives better. Empathy is one of her special skills, and she’s always trying to understand customers’ needs and expectations. She doesn’t assume, but asks more questions to understand both the business and customer needs. Away from work, Mart-Marie enjoys walks, playing video games and exploring the countryside with her husband. A dream is to live in a house on the coast.

Favourite emoji: 😀

Claire from Power Diary

Claire

Product Owner

Claire has worked with Power Diary for over 8 years and knows our system inside out. She enjoys working amongst all teams to help solve problems, build a better product and improve our users’ experience. Claire loves using data to gain insights to inform decisions and uses her product knowledge and experience across different roles to contribute to the product. When not working, Claire enjoys spending time with her two big dogs, listening to podcasts, and gardening. Her dream is to own a house in the country with lots of land for the dogs to run around on.

Favourite emoji: 🤔

May from Power Diary

May

Associate Product Owner

May helps to design and implement new features for Power Diary to make it more useful for our customers. Her passion for problem-solving (she loves a good puzzle!) and helping others makes her a valuable asset to the team. Outside of work, May enjoys outdoor activities; whether near the ocean or mountains, she surfs or snowboards. Her secret dream is to visit all 7 continents!

Favourite emoji: 👌

Piet from Power Diary

Piet

UX / UI Designer

Piet works to improve the user experience with the Power Diary application and website, and is grateful to be part of a growing company with a great culture. He loves solving design problems, and his strength is to make the complex simple. Piet also loves outdoor activities, cooking, personal development and photography. Surfing, camping and mountain biking are some of his favourite ways to unwind.

Favourite emoji: 🙌

Communications & Marketing

Sharing practice management tips with clients and spreading the word about Power Diary

Danielle from Power Diary

Danielle

Head of Brand & Communications

Danielle is a seasoned marketing professional with experience in all facets of marketing. Currently she manages Power Diary’s marketing efforts. She has a passion for building strong and creative marketing campaigns. She feels at home with the team at Power Diary and is excited for the future ahead of us! Her outgoing personality, creative focus, and willingness to go above and beyond, bring a fresh perspective to the team. In her free time, Danielle enjoys spending time with her family, watching bad (but oh so good) reality TV, riding ATVs in the mountains, white sandy beaches and snuggling with her children & two furry friends!

Favourite emoji: 😘

Heather from Power Diary

Heather

Content Manager

Heather coordinates our communication initiatives including social media, blog posts and newsletters. She loves being part of Power Diary’s talented (and friendly!) global remote team. In addition to her experience leading marketing initiatives for non-profit organisations in the US, she brings a positive attitude, sense of humor, and enthusiasm for learning new things to her work. In her free time, Heather enjoys sewing her own clothes, going to the beach with friends, taking road trips to running events throughout New England (where she lives) and visiting her family in Texas.

Favourite emoji: 🤣

Kimber from Power Diary

Kimber

Campaign Coordinator

Kimber, Campaign Coordinator at Power Diary, has a passion for reading and research. She enjoys discovering the “whys”, which helps her understand her work and enhances efficiency. Power Diary’s emphasis on work/life balance resonates with Kimber, as she appreciates how the company values her home life, knowing that a rested mind yields better work. Outside of work, Kimber cherishes quality time with her big family, including movies, board games, and her love for reading. In fact, her secret dream is to one day publish a book.

Favourite emoji: 🥹

Zee from Power Diary

Zlatina

Marketing Operations Coordinator

Zlatina (or Zee) is a jill-of-all-trades who coordinates our marketing communications, software and website improvements. There is no job she will not tackle and her problem-solving skills and attention to detail are very useful assets. It’s lucky she enjoys learning new skills (as well as working with our amazing team)! Outside of work, Zee likes to spend time with her son and enjoys painting and traveling.

Favourite emoji: 🙂

Irina from Power Diary

Irina

Product and Community Specialist

Irina provides customer support from the UK and appreciates the opportunity to help simplify the lives of practitioners worldwide. She enjoys the software, amazing team and work-life balance at Power Diary. Irina brings passion, empathy, attention to detail, and an investigative and curious nature to her role. Outside of work, she loves extreme sports, travelling, playing music and meeting new people.

Favourite emoji: 😌

Qi from Power Diary

Qi

Marketing Assistant

Qi contributes to social media, graphic design, SEO and other marketing team projects. With a keen eye for detail, she welcomes opportunities for continuous learning and skill development. Beyond professional pursuits, Qi finds joy in writing and recording music, crafting memes for friends, and exploring the city’s best burger joints. Her dream is to release an album one day.

Favourite emoji: 👀

Kath from Power Diary

Kath

Copywriter

We have Kath to thank for writing many of the articles for Power Diary – pop over to our blog to see for yourself! Kath is great at researching and synthesising information, and collating it into a cohesive (hopefully engaging) flow for our readers. She loves the range of topics we cover and learning new things. With three small children, Kath doesn’t have a lot of spare time, but when possible, she loves to read or run with a friend (fueled by the reward of coffee afterwards).

Favourite emoji: 👌

Denis from Power Diary

Denis

Web Developer

Denis is a web developer with extensive experience working with WordPress and a special skill for website optimisation. He recently rebuilt the entire Power Diary website and says he enjoys working within the team and finds the work interesting. Denis loves to travel with his family, and one day hopes to relocate with them to Europe. He also wants to be one of the top 1% of website developers worldwide – he is currently in the top 3%!

Favourite emoji: 😃

Sofiya from Power Diary

Sofiya

Designer

Sofiya works within our design team creating our eye-catching blog images. She developed her skills by studying fresh and modern designs and is an active participant within the design community. As well as enjoying working remotely, Sofiya loves being part of the team and describes her work as “a pleasure”, always looking forward to her next project. She spends most of her free time at a large monitor with a cup of coffee, browsing beautiful design collections, and has a secret ambition to save 1 bitcoin!

Favourite emoji: 😂

Albert from Power Diary

Albert

Video Editor

Albert brings his creativity and skills with Adobe Creative Cloud to his role on our marketing team. Albert likes the great atmosphere at Power Diary, and outside of work enjoys spending time with family and hiking. His ambition is to never stop growing.

Favourite emoji: 👍

Operations

Shaping the company structure and ensuring the data processing operations meet regulations

Naomi from Power Diary

Naomi

People and Culture Manager

Naomi lives in the UK and is passionate about constantly improving team members’ working lives, in times good and bad. She’s naturally inclined to get to know people beyond their daily work, in order to understand what drives and motivates them. Outside of Power Diary, she loves going on walks with her partner, their son and dog Yuzu! Naomi spends a lot of time knitting while listening to true crime podcasts too. Her secret ambition is to live by the sea one day.

Favourite emoji: 😂

Tercyus from Power Diary

Tercyus

Data Protection Officer

Tercyus is an expert in EU and USA privacy laws and regulations, and works with the Power Diary team to develop and implement policies and procedures for our privacy programs. The things he likes most about working for Power Diary are the autonomy and working with people from all over the world. Outside of work, Tercyus enjoys spending time with his family, including cooking, picnics, movie and popcorn time.

Favourite emoji: 👍

Filipe from Power Diary

Filipe

Information Security Specialist

Filipe is the Information Security Specialist at Power Diary, and likes the flexibility of hours and places where he can work, as well as the challenges that come with the role. In his free time, Filipe enjoys spending time with his family and dog, reading books about social behaviour and non-technical information security cases but also likes to be surrounded by good friends and wine!

Favourite emoji: 😅

Lana from Power Diary

Lana

Talent Specialist

Lana leads Power Diary’s talent acquisition and brings a lot of experience from her past roles with her. She likes the flexibility Power Diary provides, plus there’s no micro-managing because results are what matters. Outside of work, Lana enjoys hiking and swimming. Her secret ambition is to become a certified Ericson coach.

Favourite emoji: ❤️

Krystal from Power Diary

Krystal

Accounts & Operations Coordinator

Krystal brings years of experience in accounts, office, and events management to her role. She appreciates Power Diary’s flexible work environment, inclusive and welcoming atmosphere, vibrant energy, and innovative nature. With her problem-solving skills, numerical aptitude, and penchant for organisation, Krystal tackles projects efficiently. Outside work, she spends time with her fiancé, four children, and loved ones. They enjoy working on their house, watching motorsport, day trips and spending time at the beach. Her secret dream is to explore the world beyond Australia’s borders.

Favourite emoji: 😍

Leadership

Directing the team and doing all the other things!

Damien, co-founder of Power Diary

Damien

Co-founder & Head of Customer Success

Damien’s experience as a clinician and co-founder of a successful private practice, along with his interest in business and technology, created a desire to build a better practice management system. He is extremely passionate about helping health care practices and says; “I can’t think of a more rewarding way to spend my time than providing a system that helps healthcare professionals do what they do best.” For fun, Damien enjoys travelling, mountain bike riding, taking on DIY projects that exceed his skill level(!), and going fishing with his daughter.

Favourite emoji: 👍

Paul Adler, co-founder of Power Diary

Paul

Co-founder & CTO

Paul has built several successful technology businesses and loves the intellectual challenge of building scalable and robust software systems. His aim is to make Power Diary ever more powerful, while also maintaining the simplicity that makes people’s lives easier. Paul enjoys working with his team of skilled developers and solving complex problems together. He is also a keen adventurer and has scaled many of the world’s tallest mountains – including Everest! When not working, Paul spends his time skiing, cycling, or taking his kids on mini outdoor adventures.

Favourite emoji: 😋

Fiona, Head of Strategy, Marketing and Growth

Fiona

Head of Strategy, Marketing & Growth

Fiona looks after communications and expansion into new markets for Power Diary. She has previously built several businesses – each based on using technology to help small businesses. She has an MBA and has also worked with a large strategy consultancy, but is most passionate about helping small business owners succeed. She loves using technology to make people’s lives easier and is passionate about productivity and simplicity. When not working, Fiona enjoys spending time on the lake with her family, doing yoga, paddle-boarding, or entertaining friends.

Favourite emoji: 😉

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