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Clinic-Assist vs. Power Diary

A practice management system can change the way you operate your clinic, so choosing the best one for your business is an important decision. Although Clinic-Assist and Power Diary are both great options, we’ve highlighted some key differences which you should be aware of.

What’s the difference between
Clinic-Assist and Power Diary?

In a nutshell, if two-way communication and robust integrations are important in your practice, as well as a waitlist function to fill cancellations, then Power Diary will be the best option for you. Particularly if your clients are mostly based outside of the UK – see below to find out why.

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I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.

Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health

It's been the best program to use. It makes life a whole lot easier. Especially when it comes to the...

Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology

Absolutely love Power Diary! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health...

Alison Wheatley,
Byford Physiotherapy

Why should you choose Power Diary?


Waitlist to Effortlessly Fill Cancellations

Cancellations are inevitable for health practices, but they shouldn’t cause extra work or allow time to be wasted. They can occur for many reasons; maybe your client’s availability has changed, or they simply no longer require their appointment. To ensure there is no financial loss, cancellations would usually be followed up with manual outreach, by either yourself or your team, which is extremely time-consuming.

Power Diary eliminates any stress, and saves you time, with the Waitlist feature. In just a few clicks, you can send a bulk SMS message to a select group of clients based on criteria such as length of wait, availability and preferred practitioner. All you have to do is watch as your empty slots fill up!


Clinic-Assist Requires a UK Billing Address

Both Clinic-Assist and Power Diary are web-based practice management software, meaning they can be easily accessed and used from anywhere in the world from a computer, tablet or smartphone.

Clinic-Assist is a UK based company, but whilst their software can be used by practices based outside of the UK, they require all clients to have a UK billing address, which could prove to be extremely problematic for the majority of practices operating outside of the UK.

Power Diary is the practice management software used and loved by thousands of healthcare professionals across 23 countries. Although our origins are in Australia, our team is spread around the world to provide support across time zones, and our clients, and their clients, can be based anywhere.


Streamline with Robust Integrations

Power Diary offers various integrations to streamline your business, and we are always looking for new additions to improve your experience even further.

Our most popular integrations are Xero to provide simple and professional invoicing; Stripe for seamless payment processing, allowing you to request prepayment, as well as enabling your clients to pay online through the client portal; and Mailchimp to increase your marketing efforts and improve your client relationships.

Whilst Clinic-Assist also integrates with Xero, the main integration they provide is with Vitalograph, and although this will be useful for some health professions, the vast majority would not benefit.


Accept Online Bookings with the Client Portal

Both Clinic-Assist and Power Diary have a client portal, but with very different functionalities; the most notable difference being the online booking capabilities. Unlike Power Diary, Clinic-Assist does not allow clients to book their own appointments online. Allowing clients to do this not only saves you time on administration, but also enables clients to book at their convenience, which allows for round-the-clock appointments (and payments)!

With Power Diary you can add a ‘book now’ link to your website or facebook page, with clients then able to view their preferred clinician’s availability, as well as book, reschedule or cancel their own appointments, and even pay for them at the time of booking.


Advanced Appointment Reminders

With no-shows being a common problem for health practices, it is not unusual for practice management systems to offer automated appointment reminders. Although this is offered by Clinic-Assist, users are restricted to only one email and/or SMS reminder per appointment, sending 48 hours prior to the booking.

Power Diary, on the other hand, offers up to 3 SMS and email reminders per appointment, with fully adjustable timings for each to be sent, not to mention the ability to process client responses and update the appointment status accordingly, drastically reducing the time spent on administration.


Advanced Communication Functionalities

Communication is key to the smooth running of a health practice. That’s why at Power Diary we offer two-way email and SMS messaging to communicate with your clients, colleagues and other healthcare providers, with conversations being conveniently grouped together.

As well as 1-on-1 communication, you are also able to send bulk SMS messages and email, all from within the app; ideal for sharing promotional offers, newsletters, updates to your practice such as holiday hours, and much more.

Clinic-Assist does not offer two-way or bulk SMS messaging or emails.


Power Diary Caters to Practices of All Sizes

Power Diary’s software is suitable for solo practitioners, as well as multi-location clinics. Clinic-Assist, on the other hand, state that they are ideally suited to a 3+ practitioner/clinician or an expanding clinic, and if you do not fall into this bracket then it is unlikely that Clinic-Assist will be suitable.

If we compare the pricing for 3+ practitioners for both systems, you will see that for 3 practitioners you will pay the exact same price, but the more practitioners you have, the more substantial the saving would be with Power Diary. Clinic-Assist operate on a monthly flat-rate of £20 per user, whereas we aim to support your growth by reducing the cost of each individual practitioner as your requirement increases.

You can see a breakdown of our pricing here.


In-Platform Practice Operations Manual

Practice policies and procedures are essential, but they’re also time-consuming to create and may be overlooked. When you start with Power Diary, you’re choosing the only practice management system with an in-platform Practice Operations Manual, including more than 100 policies and procedures already developed for you. You can edit, delete and archive the existing policies and add your own.

If it sounds too good to be true, it’s not! And it’s all available to you at no additional cost. Clinic-Assist doesn’t offer this feature, you’ll only find this at Power Diary. We’re constantly thinking about how to make practice management easier and more streamlined, and we’re proud to bring this to you.

No risk with our Money-Back Guarantee

Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Power Diary isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.

Still not sure whether to choose
Power Diary or Clinic-Assist?

Here’s a chart where you can make a fair assessment…

Power Diary vs. Clinic-AssistPower DiaryClinic-Assist
Free trial
Price for 1 practitioner (per week)£8 £4*£4.50 (£20 / month)
Note: Clinic-Assist is not suitable for clinics with less than 3 clinicians.
Price for 3 practitioners (per week)£14 £7*£14 (£60 / month)
Price for 7 practitioners (per week)£20 £10*£32 (£140 / month)
Price for 15 practitioners (per week)£32 £16*£62 (£300 / month)
Price for 30 practitioners (per week)£45 £22.50*£138.50 (£600 / month)
Calendar management
Limited recurring availability options.
2-Way SMS chat
Included with every account for no added charge. Simple to use; clients just need to click on the unique link you send them. Fully integrated and compliant with all health standards (including HIPAA).

There is no mention of Telehealth on Clinic-Assist’s website.
Online FormsCustomisable online forms. Request information, including signatures, prior to bookings to maximise use of appointment time. Send via email or SMS with responses auto-saving to the client file.Yes, able to create custom online forms for screenings with their form builder.
Client management system
Treatment notes
Over 100 specialised, fully customisable templates, including image and body charting with annotation. Set up as many templates as you need for different types of requirements.

Yes, but only 2 pre-prepared templates provided. Can create new templates but with limited customisations compared with Power Diary. No images for annotation. Clinicians are unable to view the entire note edit history.
Online bookings
A booking link can be added to a website or facebook. Online bookings automatically update your diary. Booking portal can be branded with a logo, header image, and brand colours.

Clients are unable to book appointments online. The online portal is not customisable with clinic branding.
Invoices & payments
Able to combine invoices for multiple individuals for business or insurance purposes, can generate aged receivable reports, set calendar alerts to flag clients with outstanding payments. Integrates with Xero and Stripe.

Yes, but very restricted functionalities compared with Power Diary. Able to integrate with Xero.
Credit card processing
Payments can be required and processed at the time of booking online

Credit card payments cannot be accepted online.
Reports & analytics
Money-back guarantee
Data import service
Comprehensive data import service
Practice Operations Manual
This industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice.

*This comparison article reflects information available as of April 2020.

*Pricing with current special offer available until the end of this month. All prices are in GBP

You can see why Power Diary is trusted by thousands of practitioners.

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Here’s what Power Diary Clients are Saying…

“I’ve used a number of different practice management systems and there’s no doubt that Power Diary is best in class.”

Dr. Ryan Kaplan Clinical Psychologist
Be Psychology and Mental Health

"Helps me get organised and make my appointments for the week. I can easily visually see who is still owing payments and also it creates space for me to add extra things. Your help desk is amazing. Thank you!"

Sophie Egan,
Sophie EGAN Speech Pathology Clinic

"Great easy booking system - love that I can do reports, store patient notes, send emails, invoices and write letters. Has made my business seamless!"

Sarah Sealey,
Amity Physio Pilates

"Really efficient planning and invoicing. The reminder emails and text messages have been reliable. I have been thoroughly impressed with Power Diary!"

Lauren Darsie,
Childspace Paediatric Physiotherapy

"My business could not function without Power Diary. It enables our staff to work from anywhere. Love that we can customise the program to suit our business."

Margaret Asimus,
Skin and Wound Care Consultancy

"My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!"

Tony Logan-Stevens,
Remedial Massage Therapist,
Hands from Heaven

Happy customers are our lifeblood. We’d love you to join us.

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You can contact us through email, online chat, or access our knowledge base.

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